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Cannot Access Admin Page - Nighthawk R7000

Hi all,

 

I have purchased a Nighthawk R7000 AC1900 router to use with my TalkTalk D-Link DSL-3782 modem, and have set up as instructed. The issue I am having is that neither my PC (web browser and Netgear Genie app) or iPhone (using the Netgear Genie app) recognize the router and therefore I am unable to access the admin page. What comes up in my browser is the "You are not connected to your Router’s WiFi network" page.

These are the solutions listed that I have tried to fix the issue:

  • Tried logging in via my IP address
  • Hard reset the router
  • Connect using an ethernet cable
  • Cleared all browser data
  • Tried to access using multiple devices
  • Disabled pop-up blockers
  • I'm not connected to multiple networks

I find it odd that I am able to access the internet using Netgear's wifi network, albeit extremely slow, but none of my systems recognize the router.

 

If anyone could please help it would be much appreciated.  

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 6

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Re: Cannot Access Admin Page - Nighthawk R7000

> When I tried to access using my IP [...]

   What "my IP" means to you remains a mystery.

> [...] and the one that you stated in your message (192.168.1.1), it
> takes me to my original router's (D-Link) admin page not Netgear's.

   Ok.  If the D-Link router (you said "modem", not "modem+router") is
already using the 192.168.1.* subnet, then the R7000 would probably be
clever enough to choose something else for its own subnet.  At that
point, you could try other guesses, like, say, 192.168.0.1 or 10.0.0.1,
but you might save some time if you can use your computer's own IP
address as a guide.  (Change the last octet to ".1", most likely)  Or,
as I said:

> You can often get it from your computer's IP configuration as the
> default gateway or router address (or some similar description).

   For Netgear's own advice:

      https://kb.netgear.com/27199/
      https://kb.netgear.com/980/       (If you need a movie.)

   The next question would be why you're attaching a second router to
your first router.  This can lead to complications for incoming
connections ("double NAT").  If all you want to do is extend your
wireless network coverage, then you might want to configure the R7000 as
a wireless access point instead of as a (second) full-function router.

   Visit http://www.netgear.com/support , put in your model number, and
look for Documentation.  Get the User Manual.  Look for "access point".
Or, if you ever get to the web interface of the R7000, ADVANCED >
Advanced Setup > Wireless Access Point.

View solution in original post

Message 4 of 6

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Re: Cannot Access Admin Page - Nighthawk R7000

> [...] What comes up in my browser is the "You are not connected to
> your Router's WiFi network" page.

   Welcome to what may be the worst error message in the world.  For an
explanation, try:

      https://community.netgear.com/t5/x/x/m-p/1365830

   Briefly, the idea is that "[www.]routerlogin.net" should point to
your own router, but that's true only if you use your own router for DNS
name resolution.  Irregardful, you should be able to get to the thing
using its IP address, if you can determine (or guess) that.  Perhaps:
"192.168.1.1".  You can often get it from your computer's IP
configuration as the default gateway or router address (or some similar
description).

> Tried logging in via my IP address

   What, exactly, is "my IP address"?  You want to specify the router's
IP address to your web browser.  And what, exactly, happened when you
tried whatever you tried?  As usual, showing actual actions with their
actual results (error messages, ...) can be more helpful than vague
descriptions or interpretations.

Message 2 of 6
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Aspirant

Re: Cannot Access Admin Page - Nighthawk R7000

Hi, thanks for your reply.

 

When I tried to access using my IP and the one that you stated in your message (192.168.1.1), it takes me to my original router's (D-Link) admin page not Netgear's.

Message 3 of 6
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Re: Cannot Access Admin Page - Nighthawk R7000

> When I tried to access using my IP [...]

   What "my IP" means to you remains a mystery.

> [...] and the one that you stated in your message (192.168.1.1), it
> takes me to my original router's (D-Link) admin page not Netgear's.

   Ok.  If the D-Link router (you said "modem", not "modem+router") is
already using the 192.168.1.* subnet, then the R7000 would probably be
clever enough to choose something else for its own subnet.  At that
point, you could try other guesses, like, say, 192.168.0.1 or 10.0.0.1,
but you might save some time if you can use your computer's own IP
address as a guide.  (Change the last octet to ".1", most likely)  Or,
as I said:

> You can often get it from your computer's IP configuration as the
> default gateway or router address (or some similar description).

   For Netgear's own advice:

      https://kb.netgear.com/27199/
      https://kb.netgear.com/980/       (If you need a movie.)

   The next question would be why you're attaching a second router to
your first router.  This can lead to complications for incoming
connections ("double NAT").  If all you want to do is extend your
wireless network coverage, then you might want to configure the R7000 as
a wireless access point instead of as a (second) full-function router.

   Visit http://www.netgear.com/support , put in your model number, and
look for Documentation.  Get the User Manual.  Look for "access point".
Or, if you ever get to the web interface of the R7000, ADVANCED >
Advanced Setup > Wireless Access Point.

View solution in original post

Message 4 of 6
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Re: Cannot Access Admin Page - Nighthawk R7000

Hi antinode

 

Thank you for your prompt response and your advice to be more specific in future is duly noted. 

The issue has now been resolved as I took your advice and used a different subnet thank you.

My original D-link is a gateway (combination of modem router) and I purchased the Nighthawk to boost the wifi signal. Now I have access to Netgear Genie page I have been able to configure the Nighthawk to Access Point mode, this has improved the wifi signal.

In your opinion is Access Point mode the optimal configuration for my setup? I understand that I will not have access to certain features such as Dynamic QoS, is this significant for my setup? 

Message 5 of 6
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Re: Cannot Access Admin Page - Nighthawk R7000

> In your opinion is Access Point mode the optimal configuration for my
> setup?

   It depends.  Using more than one (full-function) router causes
problems.  Your one-router options (without buying more equipment) would
be to use the D-Link modem+router as the router, with the R7000 as an
access point; or to configure the D-Link modem+router as a modem(-only),
and use the R7000 as the router.


   One way, you get two wireless access points, hence better coverage.
The other way you get to use all the fancy router features of the R7000.
I haven't studied the D-Link, so I don't know if the fancy router
features of the R7000 are really superior to those of the D-Link.  I
also don't know if the wireless capability of the D-Link is good enough
that losing it (by making it modem-only) would be much of a loss.

   You might need to run a couple of experiments to get enough evidence
to make a rational decision.

> [...] used a different subnet [...]

> [...] I have been able to configure the Nighthawk to Access Point
> mode, this has improved the wifi signal.

   Just to be clear, switching the R7000 to access-point mode should put
it (with its clients) on the same subnet as the D-Link LAN, but at some
address other than 192.168.1.1.  My usual suggestion is to give the
access point some memorable address, like, say, ".200" or ".250", and
then, if necessary, shrink the DHCP address pool on the (D-Link) router,
so that it doesn't include the address of the access point.  You don't
want the router to hand out the access point address to some other
client after the next power interruption.

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