Cannot access my router because i cannot us factory default admin and password so when i try passor

[mblair63]

When i try password reset it asks security questions such as my birthplace or my mothers birthplace. Answers do not match as if they were done by someone else. Cannot access router

[michaelkenward]

If you are talking about access to the browser's graphical user interface (GUI), the router's controls, these are on the label for your device, along with the default wifi login details. The username is fixed at admin. The default password is password.

If you are trying to use the "password recovery" option, there is a bug in Netgear's implementation of password recovery on some devices. You can get locked into a closed loop.

If password recovery is enabled, but you have not set the answers to the questions, it keeps sending you back to the beginning of the process. If you haven't already given the thing your personal answers, they are not in its memory and it has no way of knowing if they are correct.

If the standard factory password (password) does not work, then you will have to factory reset the thing to get back to that. Then either disable password recovery (check the manual for your device) or provide some answers to those questions.

How do I perform a factory reset on my NETGEAR router? | Answer | NETGEAR Support

[mblair63]

Thankyou that makes sense and is helpful they could have told me that but they want me to purchase gearhead contract

[michaelkenward]

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@mblair63 wrote:
.... they could have told me that but they want me to purchase gearhead contract

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Probably a contractor on commission.