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Re: Cannot connect R7000 to Xbox One Wireless

Sayttin
Aspirant

Cannot connect R7000 to Xbox One Wireless

Can someone please help

 

I cannot get my xbox one to connect to the R7000 nighthawk on a wireless connection.

If i plug the xbox in on a wired connection there is no problem.

When I try to connect wireless the xbox says "Cannot get an IP Address"

 

If i log into the router and look at attached devices the Xbox device name only shows up as two dashes --

If i connect on a wired network it shows the console name as XBOXONESYSTEMOS

 

I have tried following all the steps the xbox tells me to do such as power off the modem and router and do a hard reset on xbox but nothing works. Allthough it would be easier and better for me to have a wired connection it is not viable as I have to run a 15m ethernet cable down the hallway.

 

If anybody knows how to fix this please comment but talk to me like im 5 as Im really clueless when it comes to this stuff

 

thanks

Message 1 of 10
mondenath
Prodigy

Re: Cannot connect R7000 to Xbox One Wireless

No issue it can be easlity sorted out.


Do you face issues with other devices like Smartphones, tab lappy, tv wirelessly.

 

Do you enable ACL (access control list) ON.

 

try to add the device xbox wirless mac as trusted devices and give a IP reserved. Ie you can add manually a device.

 

Does xbox one have ac wireless or n wireless.

 

Its hard to find unless the following info are shared.

 

Current firmware of the router ie R7000.

Devices Wireless capability . XBOX

Was it brand new

Where you recently upgraded the router.

Where you able to connect other devices in all bands

Was the xbox one ever connected to wireless networks before if so what band.

Did you try WPS or manual password setup.

 

Try to give as much info as possible to figure out the issue.


Once shared will see if upgrading the firmware will do the solve or not/

Message 2 of 10
Sayttin
Aspirant

Re: Cannot connect R7000 to Xbox One Wireless

Thanks for the reply

 

Sorry about the lack of info.

 

The firmware Im running on the router is V1.0.4.30_1.1.67

The modem I am using with the router is an Netgear DM111P

My ACL wasnt turned on however I have now turned it on with no effect 

The Xbox one is N wireless

The Xbox One has been used in previous house on a differnt router and with no connection problems.

The R7000 Router is brand new as is the Modem

I used Manual password setup.

I also just checked and allthough all of our iphones and ipads connect with no problem our smart tv wont seem to connect 

 

Hope some of this info helps

 

Thanks

 

Message 3 of 10
mondenath
Prodigy

Re: Cannot connect R7000 to Xbox One Wireless

Ok its your tv and xbox is finding issues.

 

May i know how far the router and these devices .

 

Also can you do a netgear test behind these router using netgear analytics signal strength test.

 

May be chances these are not getting enough signal before assigning IP they loose the signal strenghth

 

Also Wondering being a latest gaming console dont have ac capability.

 

Fine. It seems did you figure out the Mac address of the xbox and smart tv and add in manually a reserved IP address.

 

May be the xbox NATING HAVE ISSUES.

 

 

Message 4 of 10
Sayttin
Aspirant

Re: Cannot connect R7000 to Xbox One Wireless

Thanks for info

 

I do not know how to do a netgear analytics test, however signal strength is fine. The xbox shows the signal strength as it can pick up the wireless signal it just doesnt seem to connect. It always just says " Cannot find ip Address"

The xbox and smart Tv are only in the room next door to the router aproximatly 6 or 7 metres away.

This morning I did a factory reset on the router by pushing the small button behind the router in with a paper clip.

After doing this I was able to connect my Smart Tv however the Xbox still wont find an ip address.

 

 

Message 5 of 10
rpoffen
Virtuoso

Re: Cannot connect R7000 to Xbox One Wireless

Does your SSID or WiFi password have any sort of weird characters? Try to use (at least to test) a simple SSID and password, no spaces, special characters or anything, just stick with simple aplhanumeric characters.

Also, do you have different names for the SSID between the 2.4 and 5Ghz bands?

 

Message 6 of 10
netwrks
Master

Re: Cannot connect R7000 to Xbox One Wireless

You really should be using a wired connection for gaming. You will have better perfomance over ethernet, than wifi..

Message 7 of 10
Rex0725
Tutor

Re: Cannot connect R7000 to Xbox One Wireless

Just wanted to say that I was having a similar issue. My Xbox would not connect to my Netgear Nighthawk until I created a guest network. I have no idea why, but it connected and worked as soon as I created it.
Message 8 of 10
JamesGL
Master

Re: Cannot connect R7000 to Xbox One Wireless

Hi Rex0725,

 

1. What is the model number of your router?

2. What is the firmware version?

3. Is it on 2.4Ghz or 5Ghz that the Xbox is unable to connect?

4. Try changing channels of your main network.

5. Make sure Access control is not enabled.

 

JamesGL

Community Team

Message 9 of 10
JamesGL
Master

Re: Cannot connect R7000 to Xbox One Wireless

Hi Rex0725,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

 

JamesGL

Community Team

Message 10 of 10
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