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Tutor

Cannot login to Nighthawk Wlan Router any more

Hi all,

My router  works fine ( internally ) connects to LTE and we are connected in my camper with 4 devices.

so far so good.

but : since yesterday I cannt login any more ( to cange offloading settings )

browser access does not work and the Netgear App tells me : this router is not supported

 

attached two screenshots showing the issues ( sorry only in German ), I am connected to the internet  via the router all the time, even when taking the screenshots 

 

does anyone has any idea how to fix this ?

 

13677009-B610-4746-AA31-2D0453D74C40.png8521202A-920C-41CE-A50B-D6BE20769C42.jpeg

Model: MR1100|NIGHTHAWK M1
Message 1 of 4
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Sensei

Re: Cannot login to Nighthawk Wlan Router any more

> [...] since yesterday [...]

   What changed?

> [...] I cannt login any more ( to cange offloading  settings )
> browser access does not work and the Netgear App tells me : this
> router is not supported

   What kind of "does not work" is that?  "cannt" is not a useful
problem description.  It does not say what you did.  It does not say
what happened when you did it.  As usual, showing actual actions with
their actual results (error messages, LED indicators, ...) can be more
helpful than vague descriptions or interpretations.

> attached two screenshots [...]

   In-line images in these forums must wait for moderator approval, so I
can't see yours yet.  (An attached file incurs no such delay.)

Message 2 of 4
Highlighted
Tutor

Re: Cannot login to Nighthawk Wlan Router any more

Hello,

sorry if my post was confusing ... 

 

until yesterday I could login to the M1 using the App or the browser.

 

using the app today I get a message on my Phone :

‚wrong WLAN-Mobile Router‘ ( and showing my wifi name ). This mobile router is not supported by the netgear mobile app‘. This was one of the screenshots.

 

when using the browser Chrome today connecting to 192.168.1.1 I only get to see the top menu :

Dashboard myMedia Setting

 

but no username / password field to Login. 

 

the blue LED at the router is slowly blinking.

 

pressing the top button an the router direct shows my the two screens : connected to Vodafone, 4 devices and the Wifi settings

 

the connection via the router works, speed is ok - only I cannot login

 

hope this is a bit more clearer - and apologize my bad english

Message 3 of 4
Highlighted
Sensei

Re: Cannot login to Nighthawk Wlan Router any more

> using the app today [...]

   I never use any Netgear apps, so I know nothing there.

> when using the browser Chrome today [...]

   You might try a different browser.  If that doesn't help, then I'd
try a settings reset (and manual re-configuration).

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Look for "Factory Reset".

> [...] apologize my bad english

   Not a problem.  (Und viel besser als meine Deutsch.)

Message 4 of 4