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Certain devices unable to connect to internet

RCVinMA
Aspirant

Certain devices unable to connect to internet

I am using a newly installed R8000 Nighthawk, with firmware version V1.0.4.56_10.1.71.  I am finding that devices are occasionally being kicked off the network, losing access to the internet.  As shown on the attached image, there are three devices that have attempted to connect to the router wirelessly, and they are apparently seen by the router, but they are not connecting.  Can anyone provide an explanation or some troubleshooting options to solve this problem?

 

Thank you.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 8
plemans
Guru

Re: Certain devices unable to connect to internet

The R8000 has had quite a few changes in firmware since it was released.  Some features were removed and netgear armor was added.

If you just bought it and did all the updates at once, I'd probably just start simple with a factory reset. 

What modem are you connecting to? 

 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 2 of 8
RCVinMA
Aspirant

Re: Certain devices unable to connect to internet

Thank you for responding, @plemans .

 

I am connecting from a FiOS ONT, and started with a factory reset.  Before I start again from square one, I guess I am trying to figure out why devices are either being refused connection to the internet or, as has happened a couple of times, actually be kicked off the internet after having been connected.  Most of my devices are getting connected, but I am trying to assess the router's reliability.  So I am open to hearing other theories.

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 3 of 8
plemans
Guru

Re: Certain devices unable to connect to internet

many of verizon's Fios ont's have an integrated router with them. 

https://kb.netgear.com/23977/Will-my-NETGEAR-router-work-with-Verizon-FiOS

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 4 of 8
RCVinMA
Aspirant

Re: Certain devices unable to connect to internet

To be clear, that is not the case here.  The R8000 is the first router in my home network.

Message 5 of 8
plemans
Guru

Re: Certain devices unable to connect to internet

so what ont are you connected to? 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 6 of 8
RCVinMA
Aspirant

Re: Certain devices unable to connect to internet

Motorola ONT1000GJ4

Message 7 of 8
plemans
Guru

Re: Certain devices unable to connect to internet

Try version 1.0.4.28 of the firmware. the newer versions had netgear armor installed. Not all devices played nice with armor. 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 8 of 8
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