Cm1100 Modem connected to the internet, but wifi says connected without internet

[Cpete2528]

My internet is working when lan connected to my PC.  But, when I try to use wifi it says connected without internet.  Please help.  thank you.

[Cpete2528 · Accepted solution]

I went back and tried the nighthawk app again and it worked. Thank you for your time.

[plemans]

The CM1100 is a modem, not a router. 

So its not controlling the wifi. 

What router is connected to the modem?

The CM1100 has 2x ethernet ports but the majority of ISP's only allow 1 device to be connected to it at a time. Is anything else connected to the modem? if so, disconnect everything from the modem and power it off for 2 minutes (and your router). Then power the modem back on and give it 2 minutes. Then connect the router back to it and power the router on. 

[Cpete2528]

I have the AX4300 router. I have tried unplugging and plugging in several times.

[plemans]

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@Cpete2528 wrote:
I have the AX4300 router. I have tried unplugging and plugging in several times.

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AX4300 is a speed, not a model. 

Tried plugging/unplugging? 

Is anything else connected to the modem?

[Cpete2528]

AX6 nighthawk. Nothing else is connected.

[plemans]

AX6 isn't a model either......

What firmware are you on? 

Wired devices work connected to the router? 

[Cpete2528]

Sorry. RAX45. How do I go about finding the type of firmware or updating?

[plemans]

You can find manuals, guides, and even the firmware at the support site. 

Nighthawk RAX45 | WiFi 6 Router | NETGEAR Support

I'd recommend checking out the manual. 

[michaelkenward]

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@Cpete2528 wrote:

My internet is working when lan connected to my PC.  But, when I try to use wifi it says connected without internet.  Please help.  thank you.

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Sounds like it could be the wifi devices rather than the router.

What wifi clients?

[Cpete2528 · Accepted solution]

I went back and tried the nighthawk app again and it worked. Thank you for your time.