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Confused what information was asked for during installation of new R7800 Router

JF1234554321
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Confused what information was asked for during installation of new R7800 Router

I may have entered incorrect info during initial installation of my R7800 router.

I was installing the new R7800 wifi router on a comcast network. The NetGear R7800 is hardwired via Ethernet cable to a Comcast Wifi Modem.

Using the installation software provided by NetGear, things seemed to be progressing well until the process got to a page asking for the "Original" router info. That page consisted of Two Lines of 2-each data entry blocks.

     1 line for the original (2 something speed) SSID Name and password.

      2nd line for (4 something speed) SSID Name and password,

I assumed the first line wanted the SSID and password for the Comcast Modem and the 2nd line wanted the SSID and password for the new Netgear R7800 Router ........ Was that correct ?

I suspect it was NOT, if Not do you know what I should have entered in and how do I uninstall what I put on and put in the correct info.

Hope that explains my question, thanks for any help you can provide,

Jack

Model: R7800|Nighthawk X4S AC2600 Wifi Router
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ElaineM
NETGEAR Employee Retired

Re: Confused what information was asked for during installation of new R7800 Router

Welcome to the community, @JF1234554321

 

The router is capable of broadcasting two signals. One 2.4GHz and one 5GHz. 

The other information that was asked is probably for the other signal. 

Anyhow, you may try resetting the router to restore the settings and start all over again. 

ElaineM
NETGEAR Community Team
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