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Connecting new router to WiFi Settings

When I first connected the router it connected to the NETGEAR11 in Settings. However, after completing the needed update, it won't connect. It keeps telling me to go to Settings-WiFi and join my router's WiFi network. Settings shows I'm connected to the NETGEAR11 WiFi. So why won't it connect this time?

Model: R6400|AC1750 Smart WiFi Router
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Re: Connecting new router to WiFi Settings

Which firmware did you install? 

"it won't connect" we need more details on this. It won't connect to the router, it connects to the router but won't browse online, what exactly does "it won't connect" describe in detail. We're not there to see whats going on so we need details. 

try shutting off the modem and router both. 

boot up the modem first and give it a couple minutes, 

then boot the router and give it several minutes. 

 

what modem/gateway is it connected to? 

CAX80->GS716v2->RBR50->RBS50-RBS40V-RBS50Y
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