Reply

Connection to this site is not secure

wrongtree
Aspirant

Connection to this site is not secure

Hello again community. This request for help is on the heels of my other thread WFI drops Antinode gave me some suggestions and I looked into them. I finaly decided I should do different firmware as they suggested since my everything else has failed and the drops are now every three days. I tried logging into my router, but my login popup says "Your connection to this site is not secure" it then refuses my login and forces me to enter into password recovery by asking me for my Serial number and security questions.  These are then followed up by the same popup that my connection is not secure and the cyce begins again.  I'm UNABLE to login to my router. I've tried different web browsers and computers and with the same results.  I even tried the android app Netgear Nighthawk, but that's giving me "request timed out" errors on sign-in. Nothing has changed since my last succesful router login. I'm able to game, stream, browse etc.. all functions are fine that I can tell.

Here's my details:

Modem - Arris Surfboard (SB6183)

Router - Nighthawk R7000 ::: Firmware Version V1.0.9.88_10.2.88
ISP - Comcast 250 mbps (DL), 15 mbps (UL), 0% packet loss, ping 9ms, jitter 2ms

If all else fails I'm thinking I may have to do a factory reset. Does this sound appropriate?

 

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 3
antinode
Guru

Re: Connection to this site is not secure

> [...] my login popup says "Your connection to this site is not secure"
> [...]

 

      https://community.netgear.com/t5/x/x/m-p/1817140

 

> [...] it then refuses my login and forces me to enter into password
> recovery by asking me for my Serial number and security questions.
> [...]

 

   Netgear cleverly added a password recovery scheme to the firmware on
some models a while ago, but failed to test it adequately.  The result
seems to be an endless loop if you never provided the correct answers to
the security questions.  The usual remedy is a settings reset (and

manual reconfiguration) of the router.

 

> If all else fails I'm thinking I may have to do a factory reset.  Does
> this sound appropriate?

 

   Sadly, yes.

Message 2 of 3
wrongtree
Aspirant

Re: Connection to this site is not secure

Thanks for the quick reply. I forgot to add, that I already tried the 192.168.1.1 access point with no success. I try to search the forums as best as possible so I'm not wasting anyone's time. So it looks like a factory reset. Thanks again!

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 1911 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E