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Constant Errors Only with NBA 2K21

bm22
Aspirant

Constant Errors Only with NBA 2K21

I get disconnected from every NBA2K21 online game I try to play. I keep getting the same error codes despite not losing connection to the internet. I have 1GB internet and am connected to the router via ethernet. Has anyone solved this?

Model: R6220|AC1200 Smart WiFi Router with External Antennas
Message 1 of 20
plemans
Guru

Re: Constant Errors Only with NBA 2K21

What firmware are you on? 

What modem/gateway are you using? 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 2 of 20
bm22
Aspirant

Re: Constant Errors Only with NBA 2K21

Firmware: 1.1.0.104

I believe my gateway is 192.168.1.1

Message 3 of 20
plemans
Guru

Re: Constant Errors Only with NBA 2K21

modem or gateway. Whats the router connected to? 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 4 of 20
bm22
Aspirant

Re: Constant Errors Only with NBA 2K21

It's connected to a port in the wall. I'm not sure how to futher confirm this? I live in an apartment complex and they already had a modem installed I believe. 

Message 5 of 20
plemans
Guru

Re: Constant Errors Only with NBA 2K21


@bm22 wrote:

It's connected to a port in the wall. I'm not sure how to futher confirm this? I live in an apartment complex and they already had a modem installed I believe. 


Somethings on the other end of that port. I'd check with either your isp or your apartment complex (if they provide the internet service)

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 6 of 20
bm22
Aspirant

Re: Constant Errors Only with NBA 2K21

I think it's a gateway. I talked to my ISP and they said everything looks good on their end. 

Message 7 of 20
plemans
Guru

Re: Constant Errors Only with NBA 2K21

And whats on that end? 

If its an gateway with an integrated router, it can cause a double nat. 

https://kb.netgear.com/30186/What-is-Double-NAT

Its why we ask. 

 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 8 of 20
bm22
Aspirant

Re: Constant Errors Only with NBA 2K21

Ok. What exactly do I need to find out from my ISP? I'll call them back but want to make sure I'm asking the right questions.

Message 9 of 20
plemans
Guru

Re: Constant Errors Only with NBA 2K21

Its it a fibre setup? and if so, what gateway is it? 

Is it a communal setup? such as they provide internet to the whole complex and everyone has internet? usually then its a firewall/router setup in the apartment complex and they just drop a line to each setup. 

Easy check for you? put the router in access point mode and connect it. If it works fine, then its probably a dual nat issue. 

If it doesn't, reset the router and reinstall it .

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 10 of 20
bm22
Aspirant

Re: Constant Errors Only with NBA 2K21

They told me it's an action tech modem. 192.168.0.1 

They are 1 of 2 companies with internet available in each apartment. When it was installed they just had to change out outlet port so an ethernet cable could be connected and then it was activated. 

Message 11 of 20
plemans
Guru

Re: Constant Errors Only with NBA 2K21


@bm22 wrote:

They told me it's an action tech modem. 192.168.0.1 

They are 1 of 2 companies with internet available in each apartment. When it was installed they just had to change out outlet port so an ethernet cable could be connected and then it was activated. 


Actiontec makes a lot of modems. many with their own integrated routers. If you go to that ip address and log in, what actiontec is it? And does it have its own integrated router? 

https://kb.netgear.com/30186/What-is-Double-NAT

 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 12 of 20
bm22
Aspirant

Re: Constant Errors Only with NBA 2K21

So apparently there was a miscommunication from my ISP. The black box is an ONT. So they are saying the only settings that can be adjusted are through my router. 

Message 13 of 20
bm22
Aspirant

Re: Constant Errors Only with NBA 2K21

Do you have any other information that could help me?

Message 14 of 20
plemans
Guru

Re: Constant Errors Only with NBA 2K21

If you plug your game console directly into the wall outlet and use it, do you get the errors?

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 15 of 20
bm22
Aspirant

Re: Constant Errors Only with NBA 2K21

So unplug my router and connect the ethernet to that port?

Message 16 of 20
bm22
Aspirant

Re: Constant Errors Only with NBA 2K21

I just tried that and didn't get the error. 

Message 17 of 20
plemans
Guru

Re: Constant Errors Only with NBA 2K21

try this. install version 1.1.0.86 of the firmware to it. Make sure to do it over a hardwired connection. Once installed, factory reset the router and do a clean install (not from a backup). Disable auto-updates. 

Once reinstalled, put the consoles IP address into the netgears dmz again. 

run it. see how it works. 

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 18 of 20
bm22
Aspirant

Re: Constant Errors Only with NBA 2K21

Ok. Can you clarify the DMZ part? I'm only seeing "Default DMZ server" as a DMZ option. So just make sure that's checked and enter the console's IP into it? My console's IP address isn't the one entered for it currently, could that be a potential fix?

Message 19 of 20
plemans
Guru

Re: Constant Errors Only with NBA 2K21

https://kb.netgear.com/1118/How-do-I-configure-a-device-to-be-in-the-DMZ-on-my-NETGEAR-router

Current Setup: CM2000-> RBK750-> GS716v2-> RAXE500-> Pi-hole->
Message 20 of 20
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