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Changy
Guide

Constantly need to reboot!!

I’m constantly required to reboot my router as the internet is dropped. The light suggest internet is working but there is nothing. I have just upgraded to the latest firmware but the issue remains. This seems to be the norm for all models but I have created this thread because Netgear were complaining about users with different models claiming “me too”

So netgear hear is my own issue which needs a solution other than reboot or factory reset.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 8
schumaku
Guru

Re: Constantly need to reboot!!

Not much to add beyond of the obvious: Latest firmware was yesterday. Tomorrow a different firmware is the latest. And no, not an "all model" problem. Problem accessing the Internet from the wireless and from the LAN ports? What does the log show when you experience the Internet connection is down? 

 

One possibility (depreciated from the security prospective however) would be to roll back from the V1.0.9.34 (wild guess...) R7000 firmware to an earlier version. Check the Netgear R7000 download section for earlier firmware.

 

And then, most people which are participating in the community are customers, Netgear participation and their feedback quality on the consumer products is sub-par. @ChristineT

Message 2 of 8
Changy
Guide

Re: Constantly need to reboot!!

Hi @schumaku

 

Yes, you are quite correct, what else can be added. The unit loses all connectivity to the internet, wired and wireless. The status light suggests it is still connected but there is no throughput.

 

I updated to the latest firmware, same problem. I reverted back to an older version same problem. There seems to be no structure to the error, i.e. it can work for an hour then drop the connection or it can drop it every 10 minutes. Yesterday, I did a reboot and 60 seconds later it needed another reboot!

 

I use the Circle parental controls because I am a carer and need to control internet access according to age and circumstances. Yes, there is OpenDNS control but it is not as useful as Circle. If another manufacturer offered Circle with their routers (must check that again) I would drop Netgear in a heartbeat!! 

 

Thanks for your input

 

PS I checked the logs and they show nothing in terms of an error!!

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 3 of 8
schumaku
Guru

Re: Constantly need to reboot!!

Looks like we have to add the Circle environment as a potential cause to the list. Afraid, can't help much with that from my side. @ChristineT is there any assistance available here?

Message 4 of 8
Changy
Guide

Re: Constantly need to reboot!!

I have disabled Circle controls, it doesn't make a jot of difference. I switched it off all day when my Young People were out and I was still rebooting like a lunatic!

Message 5 of 8
DarrenM
NETGEAR Moderator

Re: Constantly need to reboot!!

Are you able to post the logs of the ISP modem? 

 

DarrenM

Message 6 of 8
Changy
Guide

Re: Constantly need to reboot!!

@DarrenM

 

This is the only log I have 

 

2018-08-30 21:15:08.00 Error      DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-08-31 19:13:21.00 Error      DHCP REBIND WARNING - Field invalid in response;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-02 12:46:58.00 critical   No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-03 09:59:24.00 Warning!             RCS Partial Service;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-03 16:41:49.00 critical   No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-09 08:02:28.00 Error      DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-10 03:01:30.00 critical   No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-10 05:16:10.00 Error      DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-10 12:20:47.00 Error      DHCP REBIND WARNING - Field invalid in response;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-12 04:26:54.00 critical   No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-19 03:23:23.00 Error      DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-19 15:53:30.00 critical   No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-19 16:29:19.00 Error      DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-19 20:51:20.00 Error      DHCP REBIND WARNING - Field invalid in response;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-22 21:56:49.00 critical   No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-30 22:27:16.00 Error      DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-09-30 23:46:03.00 critical   No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-10-01 09:26:27.00 Error      DHCP RENEW sent - No response for IPv4;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-10-01 20:25:42.00 Error      DHCP REBIND WARNING - Field invalid in response;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

2018-10-02 11:42:35.00 critical   No Ranging Response received - T3 time-out;CM-MAC=c0:05:c2:45:08:53;CMTS-MAC=00:01:5c:7b:0c:71;CM-QOS=1.1;CM-VER=3.0;

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 7 of 8
DarrenM
NETGEAR Moderator

Re: Constantly need to reboot!!

Hello Changy

 

You do have alot of T3 timeouts which typically indicates a connection issue with the ISP you may want to have Tech come out and check the lines in your home and outside the house. This could be the issue with the internet always dropping.

 

DarrenM

Message 8 of 8
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