Orbi WiFi 7 RBE973
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Corrupted Firmware Update AC750 - R6020

bcousins13
Aspirant

Corrupted Firmware Update AC750 - R6020

Hello,

 

I've just attempted to update my firmware on my router when the update was interrupted and the firmware is now corrupted. A slow green blinking of the power button and an inability to reset this when turned off and on again.

I've looked online and tried a few different things to fix the issue.

I've downloaded the firmware update as a ZIP file and attempted to install the update via TFTP. 
I am unable to do this however because when I connect to my router via an ethernet cable, it doesn't come up as though it's connected. I am unable to access the router's IP. I do not have a default gateway because the router is not registering anything.

Worse still, I thought it might save some time if I just reset the router. I attempted to do this, I found what looks to be the reset button next to the power button, I pressed this for at least a couple of minutes but this does not seem to do anything and I cannot locate any hole where the reset button might be elsewhere.

Can anyone help with this issue? Struggling to find anything on the net to resolve it.

 

Model: R6020|AC750 Dual Band WiFi Router
Message 1 of 6

Accepted Solutions
plemans
Guru

Re: Corrupted Firmware Update AC750 - R6020

are you on windows? if so, follow this guide

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

 

just make sure you enable tftp 

https://www.thewindowsclub.com/enable-tftp-windows-10

 

and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done. 

https://www.youtube.com/watch?v=R9DLrLQrpaw

 

and if that doesn't work, you can try using nmrpflash

https://github.com/jclehner/nmrpflash

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Message 2 of 6

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plemans
Guru

Re: Corrupted Firmware Update AC750 - R6020

are you on windows? if so, follow this guide

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

 

just make sure you enable tftp 

https://www.thewindowsclub.com/enable-tftp-windows-10

 

and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done. 

https://www.youtube.com/watch?v=R9DLrLQrpaw

 

and if that doesn't work, you can try using nmrpflash

https://github.com/jclehner/nmrpflash

Message 2 of 6
antinode
Guru

Re: Corrupted Firmware Update AC750 - R6020

> I am unable to do this however because when I connect to my router via
> an ethernet cable, it doesn't come up as though it's connected. [...]

 

   The whole point of the TFTP recovery scheme is to deal with the
situation where the router "doesn't come up" normally.  That's why you
need to do the static configuration of the computer's Ethernet network
interface, and why you need to use a TFTP client (instead of a web
browser) to transmit the firmware image file to the (mostly dead, not
all dead) router.

 

> [...] I've downloaded the firmware update as a ZIP file [...]

 

   Did you extract the files (especially the firmware image file) from
the zip archive?

Message 3 of 6
bcousins13
Aspirant

Re: Corrupted Firmware Update AC750 - R6020

Thanks for the reply.

I am on windows and I followed the guide as you said and typed in the command as listed on the site (changed my file name obviously) however the response I received was that the cmd couldnt read from the local file?

I've enabled tftp.

I did have some success following the youtube video you posted. The program even actually said the firmware had been updated successfully, however my router still shows a flashing green power light.

I have updated it using 2 different computers with the same result.

I must be doing something wrong, right?

Message 4 of 6
bcousins13
Aspirant

Re: Corrupted Firmware Update AC750 - R6020

Nevermind.

I'd read a couple of places that some firmware updates can cause the router updates to corrupt so what I did was download the earliest version of the software and work my way up until the router started working again.

Thankfully it's working and I don't need to buy a new one.

Thank you for your help!

Message 5 of 6

Re: Corrupted Firmware Update AC750 - R6020


@bcousins13 wrote:

 

I'd read a couple of places that some firmware updates can cause the router updates to corrupt ...

 


Don't know where you read that, but it sounds like nonsense.

 

What can happen is that some updates are so significant, and with major changes, that you have to be on a particular firmware version before the new one will take.

 

So, you need to be on version, say, X.23 before you can go to X.24. So if you are on X.17, trying to go to X.24 won't work.

 

Rather than going through a whole sequence of updates one at a time, it is usually possible to pick an intermediate version, somewhere between what you have now and the latest, before trying to get up to date.

 

When this happens, the release notes should explain what is going on.

 

There can also be updates that are best done after you have reset and rebooted the device. Again, the release notes should help.

 

 

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