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Customer Support and Extended warranty AC1750

Mapp007
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Customer Support and Extended warranty AC1750

I purchased the Nighthawk R6700 and the extended warranty (3/2020). About 6 months later, the router is bricked and could not be repaired. I repeated tried to contact customer support by phone and email to request a partial refund for the extend warranty.  Once I was able to speak an agent, they submitted  a request for a department to review. Two weeks later, I recieved an email that the refund was denied. Again, I tried to contact  support  several time to request partial credit to apply to the 10+ other netgear products without any success.

 

Netgear's customer support has increasingly gotten worse over the past 12-24 months. If you feel you need an extend warranty buy an alternative - 3rd party vendor. For this reason, I am considering switching brands in the future.

Model: R6700|Nighthawk AC1750 Smart WiFi Router
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Re: Customer Support and Extended warranty AC1750


@Mapp007 wrote:

About 6 months later, the router is bricked and could not be repaired.

 

What happened? What does "bricked" mean in this context? (That's a widely abused label that can mean various things.)

 

Many things can be fixed. But we need to know what the problem is.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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