Data Usage info unavailable at this time

[Peterpoo123]

I have a brand new Nighthawk M2, connected to Telstra.

The Data usage is not displaying. After an hour long 'conversation' with a Telstra robot/human, they say it's a Netgear issue that is work in progress.

Is this the case?

P.

[ArodiD]

Hi @Peterpoo123 ,

There are no issues with data usage that we are aware of.  I have just checked my Nighthawk M2 and it is displaying the data usage correctly.  Can you try rebooting the device to see if it comes back or do a factory reset on the unit.  Has there been any recent changes to your data plan?  Please also make sure the firmware is upto date by tapping Settings>Software>Check fo updates

Regards,

Arodi

[Peterpoo123]

Thanks for the reply.

As it turns out, the data usage started working this morning. It is a new data plan (but I've had the device and sim card for a week). The device had been working for a week, but just wasn't showing data usage. I guess it was just Telstra getting their act together.

Cheers.