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Aspirant

Desktop App

I don't use a smartphone and I need a desktop application for my router. Mac OS.
Please advise.

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 8

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Aspirant

Re: Desktop App

The router is defective, so says the IT guy I called in to help me. 

View solution in original post

Message 8 of 8

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Sage

Re: Desktop App

> [...] I need a desktop application for my router. [...]

 

   To do what, exactly?  Use a web browser?

 

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Read.

Message 2 of 8
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Aspirant

Re: Desktop App

My router suddenly lost all networks and attempting to access the router thru a browser results in a "Can't open page because you are not connected to the internet" So, no access to the router to try and set things straight. I do not have a smartphone so I'm looking for a desktop solution.

Message 3 of 8
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Sage

Re: Desktop App

> My router suddenly lost all networks [...]

 

   What, exactly, does that mean to you?  It's not a useful problem
description.  It does not say what you did.  It does not say what
happened when you did it.  As usual, showing actual actions (commands)
with their actual results (error messages, LED indicators, ...) can be
more helpful than vague descriptions or interpretations.

 

> [...] attempting to access the router thru a browser results in a
> "Can't open page because you are not connected to the internet" [...]

 

   "access the router" how, exactly?  URL?  "routerlogin" name?  IP
address?

 

   What's the IP address of the computer when you do that?  Are you
trying to use a wireless or wired connection between your (unspecified)
Mac and the router?


   If you can't get a computer with a web browser to talk to the thing,
then I wouldn't expect some app or other on the same computer to do any
better.  I'd forget about the app, and concentrate on the problem with
the router.

 

> [...] Get the User Manual. Read.

 

   Did you?  Look for the LED descriptions, and "Troubleshoot".  Pay
particular attention to the "WiFi LED" (which, in better days, was known
as the "WiFi On/Off button with LED").  Did you press it?

 

   To what, exactly, is your R7000 connected?  Some type of modem, or
what?

Message 4 of 8
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Aspirant

Re: Desktop App

The networks disappeared at around 4 AM, I did nothing I was asleep, so yes the description of what I did is vague.
I attempted to access thru router login. 195.168.1.1

The router is connected to a WISP system modem.

I pressed the WiFi button but nothing happens, no lights.

I pressed the front reset button, Router briefly blinks but that's it, nothing changes.

My computer Ip is 104.167.54.10 and I'm trying to connect to the router wirelessly

 

I'm running a Mac Pro circa 2010  OS 10.14.6

I'm currently connected with an old Apple router which I can manage thru "Airport utility"

I have looked thru the manual and am considering a hard reset. Thoughts?

 

Message 5 of 8
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Sage

Re: Desktop App

> The networks disappeared [...]

 

   I still don't know what that means to you.  What are your "The
networks", and from what, exactly, have they "disappeared"?  See "not a
useful problem description [...]", above.

 

> [...] I attempted to access thru router login. 195.168.1.1 [...]

 

   "routerlogin.com"?  "routerlogin.net"?  Other?  "192.168.1.1"?

 

> The router is connected to a WISP system modem.

 

   That tells me approximately nothing.  Maker?  Model number?  Any
useful information at all?  Does it (whatever it is) indicate a good
connection to anything?

 

> I pressed the WiFi button but nothing happens, no lights.

 

   What were (all) the LEDs doing before you did that?

 

> I pressed the front reset button, [...]

 

   What does "the front reset button" mean to you?

 

> [...] Look for the LED descriptions [...]

 

   Did you?  Did you notice that these indicators and buttons have
identifying names?

> [...] Router briefly blinks [...]

 

   The whole _router_ blinks?  Or some LED on the router blinks?
(Which?)  Or what?

 

> [...] and "Troubleshoot". [...]

 

   So you ran some unspecified tests, and got some unspecified results?
Care to share?


> My computer Ip [address] is [...]

 

   That's a public IP address.  How did you manage that?

 

> [...] I'm currently connected with an old Apple router [...]


   I'll just do a Web search for "an old Apple router" to get some
useful information on that device, shall I?

 

   "connected" how, exactly?  What, exactly, is connected to what,
exactly?  (Hint: If a device has different types of Ethernet ports, then
"connected to device" is not enough detail.)

 

   Does that public "My computer Ip [address]" refer to now, when your
Mac is "currently connected with an old Apple router", or before, when
something else was true?  At least one of us is confused.

 

   If your computer were connected to a (NAT) router, then it should
have a private address (like, say, "192.168.1.x").  (Unless
your router were configured as a wireless access point.)  If you
connected the computer directly to your (unspecifed) "a WISP system
modem", then it might get a public IP address (depending on what that
device actually is).


   If the Mac is not actually connected to the R7000, then getting to
the management web site on the R7000 could be tough.

 

> I'm running a Mac Pro circa 2010 OS 10.14.6

 

   So am I.  So you should be able to use an Ethernet connection for
sure, and (optionally) a wireless connection.

 

> I have looked thru the manual and am considering a hard reset. [...]

 

   Ok by me.  I'm handicapped by not knowing enough about your gizmos,
how they're connected, how they're configured, what you're doing, what
you're seeing, or much else of value.

Message 6 of 8
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Aspirant

Re: Desktop App

By networks I mean wireless networks, I had 3 of them. I don't know how to elaborate more on that. For instance the Netgear router allowed me to set up named wireless networks to which various computers could connect such as a "Guest network" as does my old Apple router.

I attempted to connect thru both routerlogin.net and routerlogin.com

The WISP system is run by Texasdata. I don't know what equipment they use but I reckon it's manufactured by Motorola. And yes I have a good connection thru my old Apple router.

I don't know what all the other buttons were doing when I pressed the WiFi button but IIRC the reset button was blinking.

The reset button means, I think, basically a restart.

Of course I know the buttons and lights have different names although the icons are painfully hard to see.

All the lit buttons on the router blink when I press the reset.

The only tests I ran were pressing the reset button, unplugging the router, unplugging the modem and reattaching them.

I got the IP address from a site called "What's my IP". I don't know what it was when it was connected to the netgear but I think it was 104.167.54.10 I'm confused about ip addresses too, my notes indicate that the router was to be addressed to 192.168.1.1

The old Apple router is the last one Apple made, an Apple Airport Extreme, 6th Generation.


Does Netgear make an application similar to Apple's Airport utility?

I will try a direct ethernet connection before I go for a hard paperclip reset. Do you have any idea why my networks would suddenly be lost overnight on a computer that was sleeping?

Message 7 of 8
Aspirant

Re: Desktop App

The router is defective, so says the IT guy I called in to help me. 

View solution in original post

Message 8 of 8
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