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Devices disappeared from network map

techtool-55
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Devices disappeared from network map

After updating Netgear Genie to latest revision V 2.4.52, 11 of my 12 devices dissapeared from the network map (only one left was the X4S extender).  I rebooted the router with no success. Problem seems to be with the software update.  I tried to re-install an old version of the software from 2014 but got a message that it was not compatible with my version of windows (?). How do I restore my network???

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
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techtool-55
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Re: Devices disappeared from network map

I found the answer! - What you need to do after you access the network map in NETGEAR Genie is to click on the rescan button (two curved arrows) at the upper right corner of the screen. This brings all the devices into the map.  You have to do this EVERY time that you run NETGEAR Genie.  With the older version of the software you did not have to do this - it did it automatically.  Just another nuisance to remember!

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Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 4 of 5

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antinode
Guru

Re: Devices disappeared from network map

> [...] I tried to re-install an old version of the software from 2014
> but got a message that it was not compatible with my version of windows
> (?).

   Which "the software", from where?  Which "an old version"?  When you
did what, exactly?  What was the actual message?  And what is "my
version of windows"?

   You might also try uninstalling the installed version, before trying
in install some other version.

Message 2 of 5
schumaku
Guru

Re: Devices disappeared from network map

All these Netgear Genie Apps, for Windows, iOS, or Android are just alternate user interfaces to the router Web interface.

 

Open the router Web user interface (nicknamed Genie, too) and check the Attached Devices there. 

 

What firmware version is in place on the X4S?

Message 3 of 5
techtool-55
Initiate

Re: Devices disappeared from network map

I found the answer! - What you need to do after you access the network map in NETGEAR Genie is to click on the rescan button (two curved arrows) at the upper right corner of the screen. This brings all the devices into the map.  You have to do this EVERY time that you run NETGEAR Genie.  With the older version of the software you did not have to do this - it did it automatically.  Just another nuisance to remember!

View solution in original post

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 4 of 5
schumaku
Guru

Re: Devices disappeared from network map

Amazing - indeed, when doing a manual refresh on the WIndows 10 Genie App we see a much more complete list of connected devices than what the Nighthawk Genie Web UI does show (R9000 1.0.3.10 here).

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