NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

BANGBANGPOW's avatar
BANGBANGPOW
Follower
Jul 26, 2021

During factory reset says wrong serial number.

I've tried everything to unbrick my nighthawk r9000 but nothing works, tt's stuck at the input serial number and just comes back and says it's wrong. Then proceeds to have me reset with the paper cli...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Jul 28, 2021
BANGBANGPOW wrote:

I've tried everything to unbrick my nighthawk r9000 but nothing works, tt's stuck at the input serial number and just comes back and says it's wrong.

 

What are you doing and where does it go wrong? I can't tell from your description.

 

Try this:

 

  • Press reset for 30 seconds
  • Keep pressing reset while removing power
  • Keep pressing reset for another 30 seconds while apply power

 

BANGBANGPOW wrote:

I can't be the only customer to have this issue.

 

It isn't something that I recall seeing here often if ever.

 

 

 

 

schumaku's avatar
schumaku
Guru - Experienced User
Jul 28, 2021

If the password recovery was never enabled on your R9000 before, the "forgot password" a dead end - you will loop there forever.  A factory reset as shown will bring up the R9000 with it's default config, username: admin password: password .