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well you gave us nothing to go off.
here's the support site with manuals, firmware, etc for that device.
EX2800 | WiFi Range Extender | NETGEAR Support
Please visit and post in the WiFi Extender forum as well:
https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/bd-p/home-wifi-range-extenders
Good Luck.
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