EX8000

[Jesus_Ugarte]

Hola

mi EX8000 adquirido en 2019 con número de serie 50217B5W0060F, se queda bloqueado y se desconecta de la red wifi de mi router con mucha frecuencia. El firmware está actualizado. ¿Pueden ayudarme?. Querría sacar un log del equipo para poder ver en qué momento falla. Mi correo electrónico es jesus.ugartearguinzoniz@yahoo.es.

Gracias de antemano

[plemans]

You can log into the extender using its assigned ip address and check its backhaul connection to the router. 

also, what router is it connecting to? 

did you set it up using wps or using the installation assistant? 

There's a support site with access to manuals, firmware, install guides, etc.
Go to https://www.netgear.com/support/
Type in your model number and from there it'll take you to the above.
Its a great resource to start with.

[plemans]

also, you might get better help in the extenders forum versus the router forum.
https://community.netgear.com/t5/WiFi-Range-Extenders-Nighthawk/bd-p/home-wifi-range-extenders

[Jesus_Ugarte]

conectado a un router Mitrastar.

Mediante asistente de instalación

He descargado e instalado el último firmware de dicha web, aunque es la misma versión que tenía instalado en mi equipo.

Gracias por la respuesta

Jesús

[plemans]

What mitrastar router? 

What does the wefi settings show for backhaul when it goes down?

[Jesus_Ugarte]

Router Fibra Óptica Mitrastar HGW-2501GN-R2 - Movistar

No sé cómo acceder a EX8000 cuando se bloquea para ver su estado ¿es posible activar la creación de un fichero .log para ver en qué falla?

¿existe una IP por defecto para conectarme cuando pierde se desconecta del router Mitrastar?

[plemans]

From what I could find on that router is that is a pretty basic single band router. 

meaning its 2.4ghz only.

2.4ghz is a slow network and sensitive to interference. The whole point of the EX8000 is its dedicated 5ghz backhaul.

that might explain your issue as well as why your wireless is poor on that router. 

What I'd try? 

Hardwire the EX8000 to the moviestar. Setup the EX8000 in Access point mode. 

Disable the wifi on the movie star. Just use the wireless on the EX8000 with it hardwired in. 

It has a much faster wifi capability and coverage and it'll do a much better job providing wifi.  

[plemans]

moviestar=mitrastar 

For some reason had moviestar in my head and not mitrastar. I did look up the correct router 🙂