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Event Log has stopped recording events

HGinDC
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Event Log has stopped recording events

Hello all.

1. First let me say that my moden is model CM2000, but the drop-down menu does not list that model so I selected the closest one (CM1000).

 

2. The moden is less than a week old and at the beginning I was able to log into the management web page (192.168.100.1) and view the event log. However, starting this morning all the columns in the event log simply containe the word "undefined," repeated dozens of times. So I cleared the log and now there are no events recorded whatsoever! None have been recorded all day despite the modem having been online. The event log is simply blank.

 

How do I get the event log working again?

 

Thanks.

 

--Howard

Model: CM1000|Ultra-High Speed Cable Modem—DOCSIS® 3.1 Ready
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HGinDC
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Re: Event Log has stopped recording events

Modem Event Log.pngHere is a screenshot of the event log.

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Re: Event Log has stopped recording events


@HGinDC wrote:

Hello all.

1. First let me say that my moden is model CM2000, but the drop-down menu does not list that model so I selected the closest one (CM1000).

 

That can happen when you pick the wrong section for a message. The choice is section sensitive, although sometimes Netgear's database is incomplete. I would say that the CM2000 is too new to have entered the system, but a year?

 

You have posted your message in the section of this community given over to Nighthawk WiFi Routers. (This is easily done, given Netgear's complicated community structure.)

Many questions apply to different types of device, so you might get responses here, but you might get more help, and find earlier questions and answers specific to your hardware, in the appropriate section for your device. That's probably here:

Cable Modems & Routers

I will ask the Netgear moderator to move your message.

In the meantime you could visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

You may have done this already. I can't tell from your message.

 

I have no idea how much information the logs record in a modem only device. Most of the action on a network happens on the router, and that logs what goes on.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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