Factory default issues

[Sim1979]

Wondering if anyone can share if they have had similar issues. When powering down and rebooting my router, it always defaults back to factory settings. Hoping anyone can give any insight or thoughts

[JamesGL · Accepted solution]

Hi Sim1979,

Just try to clear cache in one of your device. 

Reflash the firmware as well.

[JamesGL]

Hi Sim1979,

1. What is the firmware version of the router?

[Sim1979]

Router Firmware Version
V1.0.0.110

Though it was occurring prior to me upgrading to this version

[JamesGL]

Hi Sim1979,

Reset the router manually. Reconfigure and check again.

[Sim1979]

Used pin to reset to factory

Configured password and security questions and checked internet connection .

Powered down and back on

Prompted to configure password/questions and check connection

[JamesGL]

Hi Sim1979,

Try to clear cache of your browser.

[Sim1979]

Hi James

The issue is happening on all my devices (desktop, laptop, mobile and 2 tablets). Think that eliminates cache but let me know if incorrect.

Rob

[JamesGL · Accepted solution]

Hi Sim1979,

Just try to clear cache in one of your device. 

Reflash the firmware as well.

[JamesGL]

Hi Sim1979,

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

[Sim1979]

Unfortunately this did not resolve the issue

[JamesGL]

Hi Sim1979,

Just to verify that it happens with previous firmwares, is this correct?

[Sim1979]

That is correct