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Failed FW update broke the router

Hemoreno
Aspirant

Failed FW update broke the router

After a failed FW update using the App from my IPhone, the router never recovered. To trouble shoot, I fttp an older FW and the update was successful. I could not get the Wan port to work. I tried the loop back test nd the WAN port is amber. Before that, I tried to fttp to the latest FW. The fttp did not work. Before the first FW update, the router was working without any issues. Need assistance.
Model: R7000|AC1900 Smart WIFI Router
Message 1 of 4
DarrenM
NETGEAR Moderator

Re: Failed FW update broke the router

You may need to contact support, But since you got the router working again have you tried to factory reset the router?

 

DarrenM

Message 2 of 4
antinode
Guru

Re: Failed FW update broke the router

Message 3 of 4
Hemoreno
Aspirant

Re: Failed FW update broke the router

Well, after a factory reset and a new FW load, the problem is that the WAN port does not come ready and/or recognize the Ethernet signal from the Modem. Same modem cable and/ or connection works on a newly purchased AX3000. Therefore, this unit is not working. It is out of warranty and Support. I have not been able to contact a support person since this unit is out of warranty. I guess there is nothing else to do. Suggestions?
Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
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