Reply

Rif.: Feedback for R7000 New firmware 1.0.9.18

solag
Aspirant

Re: Feedback for R7000 New firmware 1.0.9.18




@wifiuser123 wrote:
I tried open source firmware and the problem had gone away completely. It had been about 5 days, and no connection drops yet.

Seperately Google devices on your network could be causing the connection dropout issues:. Please read the following post:

https://gizmodo.com/your-chromecast-or-google-home-might-be-screwing-up-you-1822112926/amp

There might be some truth to this issue with Google devices such as Chromecast and it messing with wifi. I have 4 Chromecast devices on my network.

 

http://bgr.com/2018/01/15/google-chromecast-home-wifi-problems-router-crashing/

 

Google has confirmed an issue with its Google Home and Chromecast products that can cause your home Wi-Fi network to crash. According to a TP-Link engineer who investigated the problem, the crash is caused by Google’s device sending hundreds of thousands of data packets in a short amount of time, a traffic spike that can crash routers commonly found in your home.

The issue reportedly affects routers from ASUS, Linksys, Netgear, TP-Link, and Synology, which covers most brands you’re likely to find in your home. A Google spokesperson seemingly confirmed the issue to 9to5Google, saying that Google’s engineering team “is working quickly to share a solution.”

 

In a post on its FAQ page, TP-Link explained what it had discovered to be the problem:

Following initial research and investigation, our Engineering Team is confident that they’ve determined one of the key origins of the issue.  From what we have gathered so far, the issue appears to be related to some recent releases of Android OS and Google Apps. This issue stems from these devices’ “Cast” feature, which sends MDNS multicast discovery packets in order to keep a live connection with Google products such as Google Home. These packets normally sent in a 20-second interval. However, we have discovered that the devices will sometimes broadcast a large amount of these packets at a very high speed in a short amount of time.  This occurs when the device is awakened from the “sleep mode”, and could exceed more than 100,000 packets in a short amount of time.  The longer your device is in “sleep”, the larger this packet burst will be. This issue may eventually cause some of router’s primary features to shut down – including wireless connectivity.

TP-Link has fixed the problem for its users with a firmware to the router, which should allow it to handle the sudden burst of packets without crashing. If you’re experiencing similar problems with a different router, the only solution for now appears to be to unplug whatever Google device is causing the issue. Hopefully, a software update is on the way.

Message 651 of 897
potamus29
Guide

Re: Feedback for R7000 New firmware 1.0.9.18

The Google thing may well be the cause for some drops for some people but it wasn't the case for me, I don't have any.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 652 of 897
MannyN
Aspirant

Re: Feedback for R7000 New firmware 1.0.9.18

Per this article, google home devices may be causing issues with routers, including Netgear.

http://www.businessinsider.com/google-casting-devices-causing-problems-home-wifi-networks-2018-1

For the folks involved in testing activities with netgear support, you may want to disconnect Google hone devices and test.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 653 of 897
hellspawn69
Guide

Re: Feedback for R7000 New firmware 1.0.9.18

My Google Home and Chromecast and Chromecast Ultra are still up and running, only the changes mentioned in my previous posts were needed to fix the 2.4 GHz issue.
Message 654 of 897
HWAM
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18

STOP MENTIONING ABOUT GOOGLE HOME AND CHROMECAST IN THIS POST.
The problem here has nothing to do with the Google issue!!
Message 655 of 897
HWAM
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18


@Case850 wrote:

@HWAM, Are you serious? The Google problem is real and people want to know if this version of firmware can deal with those burst of MDNS packets. People may want to use their Google devices before Google comes up with a patch.

 

There could be other problems with the R7000, but this Google problem is a well known problem people can test for.


Yes, I am serious. Read the title of this post. It's only for feedback about the 1.0.9.18 version. Only for 2.4GHz drop problems. The whole Google issue has nothing to do with the 2.4GHz issue. A lot of users posted here don't even own a Google Home or cast. I don't have it. My R7000 dropped 2.4GHz while nobody was at home and the root cause are the two last firmware versions and not Google.

Make a new topic for Google issues if you want.

Message 656 of 897
DanoNH
Aspirant

Re: Feedback for R7000 New firmware 1.0.9.18

For anyone looking, here's a link to the 1.0.9.10 firmware download page:
https://kb.netgear.com/000049003/R7000-Firmware-Version-1-0-9-10

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 657 of 897
HWAM
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18

@JamesGL @droman Report back please. What is the status about the R7000 (and other types) Wi-Fi 2.4GHz drops? Is the beta working? When can we expect a public version? Did you manage to reproduce the problem in the lab? People are waiting for a decent report. They are blaming Google now. We know it's not Google, I don't even have a Google Home or cast device. Report the status please!!

Message 658 of 897
Diggie3
Luminary

Re: Feedback for R7000 New firmware 1.0.9.18

Agree that it probably isn't Google. I have multiple Android devices on various OS versions including the latest, two Google Home's, and my R7000 is stable on 1.0.7.12. I.e. it's something in the newer FW. Whatever Google devices might be doing, it doesn't crash the older FW.
Message 659 of 897
rancidio
Aspirant

Rif.: Feedback for R7000 New firmware 1.0.9.18

I upgrade to this firmware after i have  encountered the following problems

 

NAS synology connect to ethernet see all internal LAN but not connect to internet

All android device same problem, connect to internal LAN but not connect to internet

 

Downgrade firmware R7000 to V1.0.9.14_1.2.25 the problem has disappeared

 

the firmware 1.0.9.18_1.2.27 has problems

 

Regards

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 660 of 897
AlpineKid66
Guide

Rif.: Feedback for R7000 New firmware 1.0.9.18

I am using V1.0.9.14_1.2.25 and have one Android phone with no drops.

Am not using anything Google.

Have 2 laptops running at 5GHz. One is on most of the day to listen to WCMU public radio. Nice clear all day until kids get home and we all start using the net. Then I get break in the radio.

Have iPad and 3 iPhones using 2.4GHz. And we use Wi-Fi to make phone calls, no problems.

 

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 661 of 897
HWAM
Apprentice

Rif.: Feedback for R7000 New firmware 1.0.9.18

@AlpineKid66 Update to. 18 and you will be a happy person! NOT!!!! Haha.
Message 662 of 897
AlpineKid66
Guide

Rif.: Feedback for R7000 New firmware 1.0.9.18

Nobody is talking about this anymore??

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 663 of 897
kgalvin
Initiate

Rif.: Feedback for R7000 New firmware 1.0.9.18

I was wondering the same thing;  seems like it has gotten quiet the past 24-36 hours.

I for one am still having the issues.  I've been very patient.  But it won't be long before I bail on Netgear.

Message 664 of 897
Robb_H
Tutor

Rif.: Feedback for R7000 New firmware 1.0.9.18


@AlpineKid66 wrote:

Nobody is talking about this anymore??


There's really not much that hasn't already been said, multiple times. Netgear could make a meaningful statement, but all that most of the rest of us could contribute would just be chatter.

 

Message 665 of 897
Net-working
Guide

Re: Feedback for R7000 New firmware 1.0.9.18

What more is there to say other that multiple people saying "me too".

It would actually be good if we heard from some people that are not affected by this so we could see how widespread it is.
Message 666 of 897
lepa71
Guide

Re: Feedback for R7000 New firmware 1.0.9.18

If you think that Netgear will admit that fw has issues you are in the wrong universe 

Message 667 of 897
AlpineKid66
Guide

Re: Feedback for R7000 New firmware 1.0.9.18


@lepa71 wrote:

If you think that Netgear will admit that fw has issues you are in the wrong universe 


I thought I read that Netgear was asking some people to test some updated firmware. Maybe I read it wrong. If Netgear did get some people to test firmware, I guess it should be tested for a few days before Netgear releases that firmware.

I cannot get out of this universe because the Enterprise is broke.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 668 of 897
hellspawn69
Guide

Rif.: Feedback for R7000 New firmware 1.0.9.18

My fix works. Someone who hasn't loaded custom firmware is welcome to check it out. Takes no time to make the changes I did, and mine has 0 issues dropping the 2.4GHz bands now.
Just trying to help fellow frustrated customers out since Netgear doesn't seem to be.
Message 669 of 897
jimbau
Aspirant

Rif.: Feedback for R7000 New firmware 1.0.9.18

So, what is your fix?

Message 670 of 897
potamus29
Guide

Rif.: Feedback for R7000 New firmware 1.0.9.18

It's gone quiet because either, people have given up with Netgear or, like me, have rolled back to an earlier Firmwear which works and are waiting for the mythical communication from NG.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 671 of 897
Diggie3
Luminary

Rif.: Feedback for R7000 New firmware 1.0.9.18

Bro, your fix was (aside from all the other settings I've already tried) disabling SSID on the 2.4 band and manually picking a channel. And a request for money via GoFundMe.

Yeah... no.
Message 672 of 897
mhsu858
Guide

Rif.: Feedback for R7000 New firmware 1.0.9.18

This lucky combination fixed my problem (staying with 1.0.9.18).  stable for 10 days now.  before, I had to reboot router 2-3 times a day for dropped devices to reconnect (getting stuck at getting IP).  I have 23 devices, 5 of them google phone/home.

 

router config:

use smart connect - single SSID for 2.4 and 5G
use Google DNS
Use reserved IP for all devices
no guest network
no QoS
no UPnP

no readyShare
WAN setup - defaults
LAN setup - defaults + add address reservations
WPS - disabled
Wireless setting -
2.4G - channel - 1 (found weakest neighbor -95 dBm on channel 1)
WPA2-PSK
enable 20/40 coexist
5G - channel 40 (not able to see neighbor's)

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 673 of 897
mhsu858
Guide

Rif.: Feedback for R7000 New firmware 1.0.9.18

And, should not forget this seems to be the most important one for me:

Enable "Access Control" but allow any device to connect

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 674 of 897
juched
Apprentice

Re: Feedback for R7000 New firmware 1.0.9.18

I was never impacted by 2.4Ghz dropping out and not coming back.  For me the internet seems to pause and my cameras on 2.4Ghz go temporarily offline, but then all comes back.

 

I saw this same behavior since late Dec, and see it now still with Asus-Merlin by Vortex.  I am hoping the Google Home patches fix my issue.

 

Not muddying the water, just reponding as it was requested that people who don't have this issue reply to see how wide spread this is.  

 

I hope everyone enjoys Vortex.....  I love AB-Solution and Skynet...if you haven't heard of these and are running Vortex's build, check it out.

Message 675 of 897
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