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Re: Firmware Update 1.3.1.44 Deleted account information

wvboomer
Aspirant

Firmware Update 1.3.1.44 Deleted account information

I was finally able to update my NightHawk router to Firmware Update 1.3.1.44, using my computer, not my mobile device. With mobile device, I was never able to reboot the router. Now that I was able to reboot router, my product registration information with Netgear was deleted. I attempted to re-register my router, but to no avail. Now, I am unable to use Armor security, which was a part of the update. And, with the lousy 90 day support, Netgear gives, I can't even contact them to correct my account, to allow me to move on.

Boomer
Model: R7000|AC1900 Smart WIFI Router
Message 1 of 6

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Re: Firmware Update 1.3.1.44 Deleted account information

 
Boomer 
Model: R7000|AC1900 Smart WIFI Router
 
Believe you are referring to the R7000P
 
When you perform a FW update, regardless of the method, Auto Check and Update, Genie for windows, Genie for iOS / Android or manual update, the upload triggers a restart after the FW is upgraded.  There is no required step for you to restart the router.  A restart occurs as part of the upgrade.  If the upgrade were to fail, this would leave the router in a unstable and likely non/semi functioning state.  The router would remain in a unstable condition until it was restarted and may still required further intervention to operate normally again.  I'd say this happened in your case.  I recommend that you reset your device and reconfigure.  If you notice any abnormal behavior,  I would perform the manual FW update (completely safe to flash the same version over itself) again and reset.    
 
The important part to take away here is the method to employ for update.  Manual update from a computer connected via ethernet is the safest and most reliable way to upgrade FW.  Seems you have figured this out on your own.  Upgrades should be planned and performed on your terms. 
 
Your experience attempting to upgrade via a mobile device demonstarates wh yemploying manual updates is best.
 
Armor?  Don't bother.  Not worth it.  
~Comcast 1 Gbps/50 Mbps SB8200 > R8000P
~R8000P FW:1.4.1.68 ~R7000 FW:1.0.9.42
~R6400 FW:1.0.1.52 ~Orbi-AC3000 FW:2.5.1.8
~EX3700 FW:1.0.0.84

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Message 2 of 6

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Re: Firmware Update 1.3.1.44 Deleted account information

 
Boomer 
Model: R7000|AC1900 Smart WIFI Router
 
Believe you are referring to the R7000P
 
When you perform a FW update, regardless of the method, Auto Check and Update, Genie for windows, Genie for iOS / Android or manual update, the upload triggers a restart after the FW is upgraded.  There is no required step for you to restart the router.  A restart occurs as part of the upgrade.  If the upgrade were to fail, this would leave the router in a unstable and likely non/semi functioning state.  The router would remain in a unstable condition until it was restarted and may still required further intervention to operate normally again.  I'd say this happened in your case.  I recommend that you reset your device and reconfigure.  If you notice any abnormal behavior,  I would perform the manual FW update (completely safe to flash the same version over itself) again and reset.    
 
The important part to take away here is the method to employ for update.  Manual update from a computer connected via ethernet is the safest and most reliable way to upgrade FW.  Seems you have figured this out on your own.  Upgrades should be planned and performed on your terms. 
 
Your experience attempting to upgrade via a mobile device demonstarates wh yemploying manual updates is best.
 
Armor?  Don't bother.  Not worth it.  
~Comcast 1 Gbps/50 Mbps SB8200 > R8000P
~R8000P FW:1.4.1.68 ~R7000 FW:1.0.9.42
~R6400 FW:1.0.1.52 ~Orbi-AC3000 FW:2.5.1.8
~EX3700 FW:1.0.0.84

View solution in original post

Message 2 of 6
wvboomer
Aspirant

Re: Firmware Update 1.3.1.44 Deleted account information

You are right, it is an R7000P. They just don't offer the option of selecting the correct router. As to the FW update, it took hold, but I contacted Netgear Technical support, even though their 90 day warranty was up. I figured the lost account information, shouldn't be a part of a 90 day issue. Come to find out, they are transferring account information to a new system or some such thing and mine got caught in the crossfire. They are expected to correct this, but I was told unless I spend $89-299 for their technical support, I won't get anymore 'complimentary' support. Not too impressed by their way of handling these issues.

 

However, I do appreciate your response and timeliness of it. Thanks again!

Boomer
Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 3 of 6

Re: Firmware Update 1.3.1.44 Deleted account information

Appreciate your feedback and am glad to hear you might get your trial re-instated.  Thank You again!  

~Comcast 1 Gbps/50 Mbps SB8200 > R8000P
~R8000P FW:1.4.1.68 ~R7000 FW:1.0.9.42
~R6400 FW:1.0.1.52 ~Orbi-AC3000 FW:2.5.1.8
~EX3700 FW:1.0.0.84

Message 4 of 6

Re: Firmware Update 1.3.1.44 Deleted account information


@wvboomer wrote:

.... I was told unless I spend $89-299 for their technical support, I won't get anymore 'complimentary' support.

 


That's not Netgear, but Gearhead, which has a contract deal with Netgear. Whoever runs it, that price is a ripoff. This place is cheaper, as in free.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 5 of 6

Re: Firmware Update 1.3.1.44 Deleted account information


@shadowsports
Armor? Don't bother. Not worth it.

I'm with @shadowsports. A ripoff for anyone who is reasonably tech savvy.

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 6 of 6
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