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Firmware corrupted on( R9000)

Firmware corrupted on( R9000)

I am downloading the firmware update and it keeps saying " the disc image file is corrupted " when I try to open it.  update 1.0.4.28

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 1 of 18
plemans
Guru

Re: Firmware corrupted on( R9000)

I know this sounds dumb but are you extracting it? and what are you using to extract the disc image?


@risitodeplata wrote:

I am downloading the firmware update and it keeps saying " the disc image file is corrupted " when I try to open it.  update 1.0.4.28


 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 2 of 18

Re: Firmware corrupted on( R9000)

It downloads to a folder and then I hit the extract all.  but it doesn't seem to really extract it.  the same folder name comes up and then gives the same message.  It also goes to disc image and asks how I want to manage it, but whatever I choose it says file corrupted.

Message 3 of 18
plemans
Guru

Re: Firmware corrupted on( R9000)


@risitodeplata wrote:

It downloads to a folder and then I hit the extract all.  but it doesn't seem to really extract it.  the same folder name comes up and then gives the same message.  It also goes to disc image and asks how I want to manage it, but whatever I choose it says file corrupted.


are you right clicking on it and extracting it? 

You could also try using 7-zip to extract the contents. windows will open and let you preview it without extracting it. 

I just tried you rmethod and was able to download and extract without issue. Maybe try redownloading and using 7-zip. and when you're uploading to the router, make sure your selecting the .img file and not the release notes. 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 4 of 18

Re: Firmware corrupted on( R9000)

I tried 7 - zip and the same.  It ends up at the same place.

Message 5 of 18
plemans
Guru

Re: Firmware corrupted on( R9000)

is the router giving you the corrupted notice or windows?

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 6 of 18
plemans
Guru

Re: Firmware corrupted on( R9000)


@risitodeplata wrote:

I tried 7 - zip and the same.  It ends up at the same place.


its going to end up in the same place but there'll be an uncompressed folder there that should contain the .img files and release notes. 

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 7 of 18

Re: Firmware corrupted on( R9000)

windows

 

Message 8 of 18
plemans
Guru

Re: Firmware corrupted on( R9000)

Do you have a different computer to try? Sounds like a computer issue and not a router issue.
CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 9 of 18

Re: Firmware corrupted on( R9000)

I restarted and nothing.  I will have to try other options after I return.  thanks for trying.

Message 10 of 18
schumaku
Guru

Re: Firmware corrupted on( R9000)


@risitodeplata wrote:

 It also goes to disc image and asks how I want to manage it, but whatever I choose it says file corrupted.


If you have got the R9000-V1.0.4.28.img  - that's the file you need to upload, not to open in any other ways. Despite the confusing extension, it's NOT a disk image. It's a firmware image for the router.

No need for an clumsy 3rd party tools - current Windows can perfectly handle compressed ZIP folders:

 

R9000 img.PNG


https://kb.netgear.com/000060645/R9000-Firmware-Version-1-0-4-28

To update your router’s firmware, follow the instructions in your router’s user manual. To view your router’s user manual, visit https://www.netgear.com/support/product/R9000.aspx#docs.

 

The fine User Manual says on p.82:

===
To manually upload a firmware file to your router:

1. Download the firmware for your router from the NETGEAR Download Center, save it to your desktop,
and unzip the file if needed.

Note The correct firmware file uses an .img or .chk extension.
===

Message 11 of 18
plemans
Guru

Re: Firmware corrupted on( R9000)


schumaku wrote:

@risitodeplata wrote:

 It also goes to disc image and asks how I want to manage it, but whatever I choose it says file corrupted.


If you have got the R9000-V1.0.4.28.img  - that's the file you need to upload, not to open in any other ways. Despite the confusing extension, it's NOT a disk image. It's a firmware image for the router.

No need for an clumsy 3rd party tools - current Windows can perfectly handle compressed ZIP folders:


https://kb.netgear.com/000060645/R9000-Firmware-Version-1-0-4-28

To update your router’s firmware, follow the instructions in your router’s user manual. To view your router’s user manual, visit https://www.netgear.com/support/product/R9000.aspx#docs.


thanks for pointing this out to risitodeplata. I didn't consider that risitodeplata was trying to open the actual .img file instead of logging into the router to upload it via the firmware upgrade option.  

CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 12 of 18

Re: Firmware corrupted on( R9000)

Ok  Now I understand the problem.  When I return I will try this

Message 13 of 18

Re: Firmware corrupted on( R9000)

1 more questions.  I'm trying to login to my router. It says my chalenge questions are wrong.  but they are simple and there is no other answer.  what can I do.

Message 14 of 18
plemans
Guru

Re: Firmware corrupted on( R9000)

It's sensitive to spelling and punctuation.
CM2000-> RAXE500-> GS716v2-> WAX218-> EX8000
Message 15 of 18

Re: Firmware corrupted on( R9000)

I amuploading firmware now.  THank you

Message 16 of 18
mph101_33705
Aspirant

Re: Firmware corrupted on( R9000)

This happens to me to after extracting the file.  I logged on to the router and went to advance setting and update firware.  I manually typed the location of the file which was on my desktop and it updated the firmware, where I couldn't open the file like you it was extracted and downloaded through the advance user settings

Message 17 of 18
antinode
Guru

Re: Firmware corrupted on( R9000)

> This happens to me to after extracting the file. [...]

 

   What does?  Are you saying that you (still) have a problem?

 

   If so, then "I manually typed" is not a useful problem description.
_What_, exactly, did you "manually type"?

 


   This is a recurring problem for novice users.

 

   "Opening" (typically double-clicking on) a file on a Mac or Windows
system tells the computer operating system to do what it normally does
with a file with the same name-extension (or other properties).  For a
".img" file, these systems assume that it's a disk image file, which it
is not.  Then, when it tries to mount this not-really-a-disk-image file,
and (naturally) fails, it emits an error message like:

 

   Mac:


      The following disk images couldn't be opened
      Image                     Reason
      <your_file_name>   image not recognized

 

   Windows:

 

       Couldn't mount file
      (X) The disc image file is corrupted.

 

   These operating systems have no idea what to do with a Netgear router
firmware image file, and they certainly don't know how to tell your
router to get ready to accept a new firmware image file.


   The correct procedure is _not_ for the user to ask the computer OS to
do what it usually does with a "img" file, but, instead, for the user to
follow the instructions which are normally included in the router
firmware Release Notes.  Namely, talk to the router, tell it that you
have a new firmware image file for it (typically, someplace like
ADVANCED > Administration > Firmware Update : Locate and select the
upgrade file on your hard disk).  Tell it where to find that ".img" file
(or for some models, that ".chk" file) using "Browse...", and then tell
the router to "Upload" the file which you have selected.

 

   Before you can do that, you'll normally need to extract the ".img"
(or ".chk") file from the ".zip" archive which you downloaded from the
Netgear Web site.  The router won't accept the ".zip" archive file
itself, only the ".img" (or ".chk") file from inside the archive.  (And

your Web browser probably isn't clever enough to dive into the zip
archive and expose its contents for you.  But Windows File explorer can
do that, which can be confusing, because other programs can't, probably
including your Web browser.)

 

   Note that on a Mac, the Finder may hide filename extensions, like
".chk" or ".img".  To avoid confusion, check the box for Finder >
Preferences > Advanced : Show all filename extensions.

 

   Similarly, on Windows systems, File Explorer (or whatever it's called
this week) may be configured to hide "known" file types (which includes
".chk" and ".img"). To avoid confusion, check the box for View > File
name extensions.

 

   For a ".chk" file, the typical error messages are different:

 

   Mac:

 

      There is no application set to open the document
      "<your_file_name>".

 

      Search the App Store for an application that can open this
      document, or choose an existing application on your computer.

 

   Windows:

 

      You are attempting to open a file of
      type 'System file' (.chk)


      These files are used by the operating system
      and by various programs. Editing or
      modifying them could damage your system

 

   As with a ".img" file, these operating systems have no idea what to
do with a Netgear router firmware image file, so you should not be
asking the OS to "open" it.  (Or to look for a suitable application at
the App Store, or the Microsoft store, or anywhere else.)

 

   The router knows what to do with a Netgear router firmware image
file, so you should (follow the instructions, and) talk to the router.

Message 18 of 18
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