Orbi WiFi 7 RBE973
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Firmware update

Hoopila
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Firmware update

I got an email to update my R6400v2 (Nighthawk) firmware.  I downloaded the Nighthawk app as suggested and selected update firmware.  The app just spun round and round.  Tried multiple times.  Went to the older Netgear Genie app.  Selected update.  Got a message that said “Please wait while your router updates its firmware.  This should take about a minute.”  But then nothing happens.  Tried multiple times.  I have v1.0.2.52.  Do I really need to update to .56, and if so, how can I get it to work?

Model: R6400|AC1750 Smart WiFi Router
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DexterJB
NETGEAR Moderator

Re: Firmware update

Hi @Hoopila,

 

Welcome to the community!

 

The links below may help out in manually updating the firmware and doing a factory reset afterwards.

 

http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665

 

Regards,

 

Dexter

Community Team

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Message 2 of 3

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DexterJB
NETGEAR Moderator

Re: Firmware update

Hi @Hoopila,

 

Welcome to the community!

 

The links below may help out in manually updating the firmware and doing a factory reset afterwards.

 

http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665

 

Regards,

 

Dexter

Community Team

Message 2 of 3
DexterJB
NETGEAR Moderator

Re: Firmware update

Hi @Hoopila,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

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