Orbi WiFi 7 RBE973
Reply

Firmware1.0.5.48 update - can no longer login to router

dazagill
Tutor

Firmware1.0.5.48 update - can no longer login to router

Since updating to this version I can no longer login to the router - getting "server unexpectedly dropped connection" with safari and "connection was reset" with firefox

Genie app also won't connect - router not found or not supported.

otherwise all connectivity is working.

could login before hand - completed the update from the routers update function

Tried a hard reset of the router still no admin login page

Other than a firmware update no other changes to the system were made.

Message 1 of 6

Accepted Solutions
dazagill
Tutor

Re: Firmware1.0.5.48 update - can no longer login to router

Factory reset fixed it.

View solution in original post

Message 3 of 6

All Replies
LeeH
Prodigy

Re: Firmware1.0.5.48 update - can no longer login to router

Sometimes you have to hold the reset button in a long time.  Try holding in the reset button for thirty seconds.

Message 2 of 6
dazagill
Tutor

Re: Firmware1.0.5.48 update - can no longer login to router

Factory reset fixed it.

Message 3 of 6
mollydog68
Aspirant

Re: Firmware1.0.5.48 update - can no longer login to router

How do you do a factory reset, I have the same problem

Message 4 of 6
DarrenM
Sr. NETGEAR Moderator

Re: Firmware1.0.5.48 update - can no longer login to router

mollydog68

 

you should see a pinhole on the back of the router you just need to hold down the button in the pinhole for 10 seconds this will perform a factory reset.

 

 

DarrenM

Message 5 of 6
dazagill
Tutor

Re: Firmware1.0.5.48 update - can no longer login to router

Default admin password and wifi SSID password will be on the bottom of the router as well, the firmware update completed sucessfully not sure why it loses the web admin page after the update requiring a factory reset, bit of a pain as you loose all your settings, but the new features are now working.

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 3643 views
  • 2 kudos
  • 4 in conversation
Announcements

Orbi WiFi 7