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Guest SSID Duplicate error after firmware update & restore defaults

douggiese
Apprentice

Guest SSID Duplicate error after firmware update & restore defaults

I used the same Primary SSID and Guest SSID for each band until I installed the latest firmware update (1.0.9.26) and performed a restore to factory defaults.  The primary still allows the same SSID for 2G & 5G but the guest SSID reports an error if I use the same SSID for 2G & 5G. (note: I have different ID's for primary and guest) I understood that if the SSID's are the same, a capable device will automatically connect to both bands for maximum bandwidth if SSID is the same and Network Key is the same for both bands.

 

I use my R7000 in AP mode if it makes a difference.

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 7
antinode
Guru

Re: Guest SSID Duplicate error after firmware update & restore defaults

   Just to be clear, originally, you had one SSID (say, "PRIMARY") for
both 2.4GHz and 5GHz non-guest networks, and a second SSID (say,
"GUEST") for both 2.4GHz and 5GHz guest networks.  And, now you're not
allowed to use "GUEST" for both 2.4GHz and 5GHz guest networks?

   It's been a while since I configured a guest network on an R7000, so
I know nothing, but my dim recollection is that I tried to do that, but
got the same rejection.  I can't remember seeing it work.  (Which, of
course, proves nothing.)  But the non-guest SSIDs were not restricted
that way.

   If you want to do some experimentation, then you could try loading
one or more older firmware versions, to see if you can find one where
this worked as desired.  (Then complain to Netgear?)

> I use my R7000 in AP mode if it makes a difference.

   I wouldn't think so.

Message 2 of 7
douggiese
Apprentice

Re: Guest SSID Duplicate error after firmware update & restore defaults

Yes, that's the issue exactly.  I've been doing the firmware updates regularly but have not been doing the "restore factory defaults" after each update.  The router documentation for the "Smart Connect" feature tells us that for "Smart Connect" to function the SSID & key have to be the same for the 2G & 5G (bands) of the network.  I've had a "Parents" SSID & key and my guest networks was "Kids" SSID & key. Firmware version ... 14 was stable but the next one not so much.  I went to the latest and it got really bad so I went back to 14.  Had issues with 2G connections after rolling back so...Doing research I found a reccomendation to do the factory reset after the update.  That's how I got to this point.  I'm going to let it "run" for a few days to observe the stability.  I'm hoping that "Netgear support" will read this and fix it in the next update.  I've researched the issue here and it looks like folks have been trying to solve this for while...years.  I don't expect the kids to complain about the speed as long as they have wifi.  If I have to do a roll back it might be to a really early version.  Not really wanting to do that. 

Thanks for thinking about this.

Message 3 of 7
antinode
Guru

Re: Guest SSID Duplicate error after firmware update & restore defaults

> [...] I found a reccomendation to do the factory reset after the
> update.  That's how I got to this point. [...]

   Trust no one, I always say.  Around here, "reset" seems to be treated
as recreation rather than an emergency measure.  Sometimes it improves
things, but it can pay to wait for an actual problem before employing
it.

> [...] I'm hoping that "Netgear support" will read this and fix it in
> the next update. [...]

   That's not absolutely impossible, but I wouldn't hold my breath.

> [...] If I have to do a roll back it might be to a really early
> version.  Not really wanting to do that.

   If you can find an older version which can be configured as you like,
then you could try updating from there, and not resetting the thing.  If
a reset is required for some reason, then another (uncertain)
possibility would be to get the desired configuration on an older
version, save those (now-unobtainable) settings, update, reset, and try
to restore the old settings on the modern firmware.

   A residual mystery is whether there was some good reason not to allow
same-SSID guest networks.  In a world where firmware release notes
included some useful information, it might be possible to determine this
by doing some simple research.  That world, however is not the Netgear
world.

Message 4 of 7
douggiese
Apprentice

Re: Guest SSID Duplicate error after firmware update & restore defaults

When you say "save those (now-unobtainable) settings, update, reset, and try
to restore the old settings on the modern firmware."   Do you mean save a configuration file on my computer and then restore from that?

 

I have not saved a file like that previously, but I'm wishing I had.  The restore factory defaults is a major pain for me.  I have to connect by cable to do the initial set up and that's not  a simple task due to my physical arrangement of my hardware.

 

Anyway, as an update to my original post, my network has been up for almost three days and I have no issues in the error log.  Restoring to factory defaults and reconfiguring from there has improved the reliabilty.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 5 of 7
antinode
Guru

Re: Guest SSID Duplicate error after firmware update & restore defaults

> When you say "save those (now-unobtainable) settings, update, reset, and
> try to restore the old settings on the modern firmware."   Do you mean
> save a configuration file on my computer and then restore from that?

   Exactly so.  In the User Manual, look for "Manage the Router
Configuration File", or: ADVANCED > Administration > Backup Settings.

   If you don't already have the User Manual for your router, then
visit http://netgear.com/support , put in your model number, and look for
Documentation.  Get the User Manual.

> I have not saved a file like that previously, but I'm wishing I had.

   An insurance policy frequently looks more attractive after a loss
than before.

 

      https://www.truckeesun.com/entertainment/the-arts/tahoe-pine-nuts-what-might-mark-twain-say/

 

      [...] Poor man, he never had any insurance, and he was always
      sorry about it afterwards.  [...]


> [...] I have to connect by cable to do the initial set up [...]

   Why?  You should be able to connect wirelessly, using the default
SSID and passphrase printed on the label on the device.  (Until you
change those settings, when you'll need to reconnect using your newly
set credentials.)

> [...] Restoring to factory defaults and reconfiguring from there has
> improved the reliabilty.

   It can happen.  In which case, now might be a good time to save your
settings, while awaiting some future mishap.

   Whether saving settings on an old firmware version, and restoring
them on a newer firmware version, will be similarly trouble-free must be
determined by experiment.

Message 6 of 7
douggiese
Apprentice

Re: Guest SSID Duplicate error after firmware update & restore defaults

Thanks.  I now have a back-up file (insurance policy) 

 

Regarding your question about wired connection... "Why?  You should be able to connect wirelessly, using the default
SSID and passphrase printed on the label on the device.."  I did not have a record of those default setttings and the label was not easily accessable.  I now have the defualts recorded elsewhere for easy access.

 

"Whether saving settings on an old firmware version, and restoring
them on a newer firmware version, will be similarly trouble-free must be
determined by experiment." Alas, that may be the source of future consternation.

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 7 of 7
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