Discussion stats
  • 4 replies
  • 2551 views
  • 1 kudo
  • 2 in conversation
Announcements

Top Contributors
Reply
Highlighted
Aspirant

HP 6830 Red Port light and offline

My printer is connected to the R7800 via ethernet cable and the port(3) light is Red. I've tried changing cables and ports with the same result. When accessing the port 192.168.1.14 thru the HP Status page ob my cimputer it shows Connected and no problems. My computer is also Wired into the router withoiut any problems.

I've resinstalled the printer software and my problem remains

 

Any help is appreciated. Thanks

Model: R7800|Nighthawk X4S AC2600 Wifi Router
Message 1 of 5

Accepted Solutions
Highlighted
NETGEAR Employee Retired

Re: HP 6830 Red Port light and offline

Just a quick note, if it's amber it means that the device plugged in is not maximizing the speed that the router can offer which is up to 1Gbps.

Perhaps, the printer is only capable of up to 100Mbps. You may check this from the LAN specification of the printer. 

ElaineM
NETGEAR Community Team

View solution in original post

Message 3 of 5

All Replies
Highlighted
Aspirant

Re: HP 6830 Red Port light and offline

Please cancel this post. A friend told me the light is Amber-not red. Sorry

 

Will look for other answers

Message 2 of 5
Highlighted
NETGEAR Employee Retired

Re: HP 6830 Red Port light and offline

Just a quick note, if it's amber it means that the device plugged in is not maximizing the speed that the router can offer which is up to 1Gbps.

Perhaps, the printer is only capable of up to 100Mbps. You may check this from the LAN specification of the printer. 

ElaineM
NETGEAR Community Team

View solution in original post

Message 3 of 5
Highlighted
Aspirant

Re: HP 6830 Red Port light and offline

Thank you for the information. Will look into it.

Message 4 of 5
Highlighted
NETGEAR Employee Retired

Re: HP 6830 Red Port light and offline

You're welcome!

ElaineM
NETGEAR Community Team
Message 5 of 5