Reply

Re: HP LaserJet P2055dn will not print when connected to R9000

garyjc
Follower

HP LaserJet P2055dn will not print when connected to R9000

I just replaced my old router (D-Link  DIR-655) with this new Nighthawk X10 2 days ago.  My network LaserJet P2055dn Printer is connected by ethernet cable and the link light flashes green on printer and white on router.  My Netgear Device List shows the printer is connected by ethernet and is identified by the correct MAC Address and IP Address but when trying to print I get a message that the printer is offline.  I'm using Windows 8.1 OS.  When I view printers and devices through Control Panel it shows the printer is offline.  I've replaced the cat 5e cable and switched to different ports on the router but get the same results.  I finally disconnected the X10 and reconnected my old D-Link router and the printer became immediately available on the network and I was able the print to it.  I then reconnected the X10 and have the same original problems.  All of my other devices connected by ethernet and wirelessly are working fine.  I've contacted Netgear Support by phone but they haven't been any help so far.  Does anyone have any ideas?  I really need this printer on my home network.

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
Message 1 of 2
antinode
Guru

Re: HP LaserJet P2055dn will not print when connected to R9000

> I just replaced my old router (D-Link DIR-655) with this new
> Nighthawk X10 2 days ago. [...]

 

   Did all your LAN IP addresses change when you did that, or only the
printer's IP address?

 

> [...] My Netgear Device List shows the printer is connected by
> ethernet and is identified by the correct MAC Address and IP Address
> [...]

 

   What's that "correct" IP Address?  Is it the same as it was with the
old router?  (What was it with the old router?  What is it with the new
router?)

 

   Knowing nothing, my guess is that the Windows system expects to find
the printer at some particular IP address, and the printer is at some
other IP address.  The simplest solution might be to delete the printer
in Windows, and then re-install the printer as if it were new.


   Presumably, you could find the Windows printer properties somewhere,
and alter the IP address (which I assume is specified somewhere in)
there, but that might be more work than delete and re-install.

 

   Providing some actual information about all the IP addresses involved
(old and new) might allow some refinement of this guesswork.

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 635 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E