Orbi WiFi 7 RBE973
Reply

Hacked and locked out

krc141
Follower

Hacked and locked out

Router R7000P, I was hacked and the person who did this changed the password and checked the box where I cannot go in and get the password to change it. I am completely locked out of my router. How can I get back in and why isn't this router more secure than this.

Message 1 of 3

Accepted Solutions
antinode
Guru

Re: Hacked and locked out

> Router R7000P, I was hacked and the person who did this changed the
> password and checked the box where I cannot go in and get the password
> to change it. [...]

   Which box is that?

> How can I get back in [...]

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Look for "Factory Settings".

> [...] why isn't this router more secure than this.

   I doubt that anyone here knows exactly how you were "hacked", or the
firmware version on your router, so i's not immediately clear how secure
"this" might be.

View solution in original post

Message 2 of 3

All Replies
antinode
Guru

Re: Hacked and locked out

> Router R7000P, I was hacked and the person who did this changed the
> password and checked the box where I cannot go in and get the password
> to change it. [...]

   Which box is that?

> How can I get back in [...]

   Visit http://netgear.com/support , put in your model number, and look
for Documentation.  Get the User Manual.  Look for "Factory Settings".

> [...] why isn't this router more secure than this.

   I doubt that anyone here knows exactly how you were "hacked", or the
firmware version on your router, so i's not immediately clear how secure
"this" might be.

Message 2 of 3
William10a
Master

Re: Hacked and locked out


@krc141wrote:

Router R7000P, I was hacked and the person who did this changed the password and checked the box where I cannot go in and get the password to change it. I am completely locked out of my router. How can I get back in and why isn't this router more secure than this.


Possible you could try a factory reset and reset up the router, if you were hacked and locked out you should be able to get back in to it.

I would change the name and passwords used just in case.

Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 8475 views
  • 6 kudos
  • 3 in conversation
Announcements

Orbi WiFi 7