Orbi WiFi 7 RBE973
Reply

Help with Router

baseballbat
Tutor

Help with Router

So the Internet suddenly stopped working, I reset the Router and Modem, same problem. The Internet light is Red. The Internet is working from the Modem as we connect it directly to laptop.

When Router is turned on, Internet light is red again. Weird thing is, on my phone when connected to wifi, Whatsapp is working perfectly fine, including video calls. So does Netflix. But nothing else works on the Internet. What should I do? Thanks in advance! 🙂
Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
Message 1 of 8

Accepted Solutions
plemans
Guru

Re: Help with Router

did parental controls get turned on? 

Or the DNS provider get changed?

Have you tried a simple factory reset and reinstall? 

View solution in original post

Message 6 of 8

All Replies
plemans
Guru

Re: Help with Router

What modem do you have? 

What firmware is on the router? 

Message 2 of 8
baseballbat
Tutor

Re: Help with Router

Modem is- Netgear Cable modem cm600

Firmware- V1.0.2.54_1.0.56
Message 3 of 8
plemans
Guru

Re: Help with Router

do hardwired devices work? 

Message 4 of 8
baseballbat
Tutor

Re: Help with Router

Yes internet works when connected directly. Also repeating this, but when phone is connected to wifi, Whatsapp, Instagram and Netflix works perfectly fine like normal. But nothing else works in Reddit, browsers and stuff.
Message 5 of 8
plemans
Guru

Re: Help with Router

did parental controls get turned on? 

Or the DNS provider get changed?

Have you tried a simple factory reset and reinstall? 

Message 6 of 8
baseballbat
Tutor

Re: Help with Router

Factory Reset did it. Thanks
Message 7 of 8
plemans
Guru

Re: Help with Router

glad to hear it!

Message 8 of 8
Top Contributors
Discussion stats
  • 7 replies
  • 1400 views
  • 1 kudo
  • 2 in conversation
Announcements

Orbi WiFi 7