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Help with Router
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2020-09-28
08:14 PM
2020-09-28
08:14 PM
So the Internet suddenly stopped working, I reset the Router and Modem, same problem. The Internet light is Red. The Internet is working from the Modem as we connect it directly to laptop.
When Router is turned on, Internet light is red again. Weird thing is, on my phone when connected to wifi, Whatsapp is working perfectly fine, including video calls. So does Netflix. But nothing else works on the Internet. What should I do? Thanks in advance! 🙂
When Router is turned on, Internet light is red again. Weird thing is, on my phone when connected to wifi, Whatsapp is working perfectly fine, including video calls. So does Netflix. But nothing else works on the Internet. What should I do? Thanks in advance! 🙂
Solved! Go to Solution.
Model: R8500|Nighthawk X8 Tri-Band AC5300 WiFi Router
Message 1 of 8
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2020-09-29
01:42 PM
2020-09-29
01:42 PM
did parental controls get turned on?
Or the DNS provider get changed?
Have you tried a simple factory reset and reinstall?
Message 6 of 8
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2020-09-29
07:13 AM
2020-09-29
07:13 AM
Re: Help with Router
What modem do you have?
What firmware is on the router?
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2020-09-29
11:49 AM
2020-09-29
11:49 AM
Re: Help with Router
Modem is- Netgear Cable modem cm600
Firmware- V1.0.2.54_1.0.56
Firmware- V1.0.2.54_1.0.56
Message 3 of 8
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2020-09-29
12:01 PM
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2020-09-29
01:31 PM
2020-09-29
01:31 PM
Re: Help with Router
Yes internet works when connected directly. Also repeating this, but when phone is connected to wifi, Whatsapp, Instagram and Netflix works perfectly fine like normal. But nothing else works in Reddit, browsers and stuff.
Message 5 of 8
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2020-09-29
01:42 PM
2020-09-29
01:42 PM
did parental controls get turned on?
Or the DNS provider get changed?
Have you tried a simple factory reset and reinstall?
Message 6 of 8
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2020-09-29
05:01 PM
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2020-09-29
05:19 PM
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