High ping fast WiFi on my R8000p router

[kingjetty]

So I’ve been experiencing high ping on my game and I cannot seem to find out why I live close to the game servers and I still get high ping I always use to get 10-20 ping now I get 60-100 ping and it bothers me I was told to try changing my forwarding port but I don’t know how and I did WiFi speed check and it says I’m suppose to get 11 ping were on the highest plan right now I was told to contact Netgear so now I’m here for answers so please if someone understands me please help me figure out this problem please please

[plemans · Accepted solution]

The Arrris DG1670A is a modem/router combo device. It isn't just a modem. 

It causes a double nat and can increase ping times. 

https://kb.netgear.com/30186/What-is-Double-NAT

[plemans]

theres been plenty of articles written on decreasing ping times so I won't re-write them. 

https://www.cnet.com/how-to/heres-how-to-get-lower-ping-for-online-gaming/

What firmware is on your router? 

What modem is it connected to? 

Do you ping times stay roughly the same if you connect your gaming device directly to the modem?

[kingjetty]

My router connected to an cable one arris modem
And I updated the firmware to the newest one V1.4.1.64_1.3.25

[plemans]

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@kingjetty wrote:
My router connected to an cable one arris modem
And I updated the firmware to the newest one V1.4.1.64_1.3.25

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Arris makes a lot of modems. Which one? 

Did the ping increase after the firmware upgrade?

Or when did it change? 

[kingjetty]

It’s the Arris DG1670A DOCSIS 3.0 modem the ping did not increase after the upgrade no

[plemans · Accepted solution]

The Arrris DG1670A is a modem/router combo device. It isn't just a modem. 

It causes a double nat and can increase ping times. 

https://kb.netgear.com/30186/What-is-Double-NAT

[kingjetty]

I didn’t mean to do that but I don’t have another router

[plemans]

Have you tried putting the Arris in bridge/modem only mode? 

[kingjetty]

What will that do

[kingjetty]

My main question is what will fix this is their something I have to do

[plemans]

Did you read the article i referenced? 

Ping is just a measure of time to send a packet to a certain ip address and then receive it back (simplified).

Every additional step increases ping time. Distance increases ping time. Even going over wireless increases ping time. Having another device inspect the information such as a running 2 routers on a network increases ping time. Its called a double nat. 

https://kb.netgear.com/30186/What-is-Double-NAT

And there is no simple "push this button" and it fixes your ping times. Its a whole series of things you can do to improve your times. There's been numerous articles written on it. its why I linked 1 of them for you. 

[kingjetty]

Well my question is how do I disconnect it I need more instruction that link had poor instructions

[plemans]

How do you disconnect it? 

Disconnect what? 

Put the dg1670a in bridge mode? You'd want to contact Arris or your isp to assist you with that. 

[kingjetty]

How will putting it into bridge mode help how

[plemans]

you asked that question. And I answered it. 

https://community.netgear.com/t5/Nighthawk-WiFi-Routers/High-ping-fast-WiFi-on-my-R8000p-router/m-p/...

[kingjetty]

So i can’t put I’m my router into bridge mode because I have other family member using WiFi and it’s not then causing high latency for me could their be other nighthawk routers interfering with mine causing high latency