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How do I RMA a Netgear router totally online ?

ng4ever
Aspirant

How do I RMA a Netgear router totally online ?

I need to RMA my Netgear Router thanks! It is less than a year old but over 3 months old.

 

 

 

 

Model: R9000|Nighthawk X10 AD7200 Smart WiFi Router
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MG415
Aspirant

Re: How do I RMA a Netgear router totally online ?

If you are past 90 days,you can't.  You have to call in tech support.  They will run you through some basic tests over the phone to determine if it indeed requires a replacement.  Not as painful as I originally anticiapted but could take up to about 30 min of your time.  Good luck!

Message 2 of 5
ng4ever
Aspirant

Re: How do I RMA a Netgear router totally online ?

Thanks I am guessing they need my receipt too ? Correct?

 

Message 3 of 5
MG415
Aspirant

Re: How do I RMA a Netgear router totally online ?

They didn't ask me.  When you first set up your device, it should have taken you through a registration process.  If you did that, they will just use that info.  If you didn't, then they will probably ask you for it.  You can upload the receipt in your profile section of your account.

Message 4 of 5
schumaku
Guru

Re: How do I RMA a Netgear router totally online ?

Head to my.netgear.com -> My Support -> Contact Support -> Replace my defective product ... as there is no way to call Netgear support (in most markets).

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