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My apologies in advance if I'm not in the right place. We recently got a robot vacuum and I can't seem to fix the router to separate the 2.4 from the 5.0. The vaccum needs 2.4 up and running. According to the control panel, the 2.4 is set to auto -- that doesn't seem to help the vacuum into recognizing it.
Separation of SSID is not supported on Orbi systems.
Netgear provides a simple mechanism to help get it connected. The Orbi RBR50 has a feature which many users have found allows them to set up devices which require the smartphone to be attached to WiFi at 2.4G: Connect a device with a large screen to the Orbi web interface, http://orbilogin.net (computer, laptop, tablet) The user name is "admin" and the password is the web interface password, not the Orbi 'app' password. Navigate to the Advanced Tab, Advanced Settings (at the bottom), Wireless Settings. On the Advanced Wireless Settings page, uncheck the box under Advanced 5G Settings that reads Enable SSID Broadcast Click Apply The router will go through a cycle which takes foreeeeeeeever. On the smart phone, go into Network settings. "Forget" the Orbi WiFi. Search for available WiFi systems. Select the Orbi WiFi Enter the password and Connect The smartphone is now connected to the Orbi at 2.4G Note that if you attempt to "double check" by opening the Orbi Attached Devices page, that page takes several minutes to update. Just go with it. Open the device smartphone app and go through the setup process. After the device is connected and working, undo the process. On the web interface, check the box and click Apply On the smartphone, Forget the Orbi, find it again, and connect again. This takes less time to do than to read. It has worked for me several times.
Be aware that there seems to be a time limit with some iOS or Android devices that will connect to the 2.4Ghz radio for a short period of time before changing automatically to the 5Ghz SSID, even though it's been hidden. The SSID is hidden only, thus the signal is still present. So you might want to also change the power output of the 5Ghz radio to 25%. Then connect your mobile device at a distance from the RBR to ensure the mobile phone keeps connected to the 2.4Ghz radio. After you get the IoT device connected, re-configure the system back to where it was.
Netgear has set up a community forum specifically for the Orbi AC/AX products. Most of the people who watch that forum are more likely to have experience with Orbi and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there: https://community.netgear.com/t5/Orbi/bd-p/Orbi
Separation of SSID is not supported on Orbi systems.
Netgear provides a simple mechanism to help get it connected. The Orbi RBR50 has a feature which many users have found allows them to set up devices which require the smartphone to be attached to WiFi at 2.4G: Connect a device with a large screen to the Orbi web interface, http://orbilogin.net (computer, laptop, tablet) The user name is "admin" and the password is the web interface password, not the Orbi 'app' password. Navigate to the Advanced Tab, Advanced Settings (at the bottom), Wireless Settings. On the Advanced Wireless Settings page, uncheck the box under Advanced 5G Settings that reads Enable SSID Broadcast Click Apply The router will go through a cycle which takes foreeeeeeeever. On the smart phone, go into Network settings. "Forget" the Orbi WiFi. Search for available WiFi systems. Select the Orbi WiFi Enter the password and Connect The smartphone is now connected to the Orbi at 2.4G Note that if you attempt to "double check" by opening the Orbi Attached Devices page, that page takes several minutes to update. Just go with it. Open the device smartphone app and go through the setup process. After the device is connected and working, undo the process. On the web interface, check the box and click Apply On the smartphone, Forget the Orbi, find it again, and connect again. This takes less time to do than to read. It has worked for me several times.
Be aware that there seems to be a time limit with some iOS or Android devices that will connect to the 2.4Ghz radio for a short period of time before changing automatically to the 5Ghz SSID, even though it's been hidden. The SSID is hidden only, thus the signal is still present. So you might want to also change the power output of the 5Ghz radio to 25%. Then connect your mobile device at a distance from the RBR to ensure the mobile phone keeps connected to the 2.4Ghz radio. After you get the IoT device connected, re-configure the system back to where it was.
Netgear has set up a community forum specifically for the Orbi AC/AX products. Most of the people who watch that forum are more likely to have experience with Orbi and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there: https://community.netgear.com/t5/Orbi/bd-p/Orbi
