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I got a notice for an update on my R6700 yesterday.

randyg6224
Tutor

I got a notice for an update on my R6700 yesterday.

I received a notice of an update for my nighthawk router.  I started the update process on my nighthawk app on my iphone.  Tried it twice failing both times, now router is not responding.  I switched back to my old router and everything works fine.  Tried connecting my nighthawk again, no service.  What can I do?  HELP!!  Thanks

 

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 1 of 15
James721
Luminary

Re: I got a notice for an update on my R6700 yesterday.

NEVER upgrade firmware from a APP.  What can you do, jump through a ton of hoops and try and unbrick the router or buy another one from someone else other then Netgear. Look folks it's time to wake up and smell the coffee. Netgear firmware is crap. Im sorry but it's just a fact. 

Asus RT-AX58U. Merlin. 386.2
(AT&T Fiber, Gigabit)
Message 2 of 15
randyg6224
Tutor

Re: I got a notice for an update on my R6700 yesterday.

So your saying my router is now junk?  It's still under warranty.

 

Message 3 of 15
plemans
Guru

Re: I got a notice for an update on my R6700 yesterday.

A couple things you can try. I think @James721 is just saying don't update over the app. I never recommend it either. I always recommend updating over a hardwired connection. 

Is the light's doing anything? if you're getting a power light, there's hope for it. 

Things to try in order.

1. Factory reset. Push and hold reset while powered on. Hold until the lights change

2. Didn't work? Try recoving with a tftp procedure. Pretty easy to do but make sure to follow the procedure exactly. watch for spaces and capitalization. 

https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP

also make sure to enable tftp from within windows.

https://www.thewindowsclub.com/enable-tftp-windows-10

3. didn't work? If its still within your warranty period, you can RMA it to netgear. First click on mynetgear at the top. Register an account and then your device. From there you can go through the RMA process. DO NOT google for netgear support. It leads you to a bunch of scam/con sites. You need to go through the mynetgear.  

 

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 4 of 15
randyg6224
Tutor

Re: I got a notice for an update on my R6700 yesterday.

I do have a blinking power-on light (yellow) and port 1 is lit.  I tried the reset button, didn't work.  I looked at option #2, thats over my head.  Any other idea before I contact tech support?  Thanks

Message 5 of 15
plemans
Guru

Re: I got a notice for an update on my R6700 yesterday.

Try option 2 and just follow the instructions. Worst case it makes you do the rma option. It's not hard. You just need to follow the directions. There's videos on YouTube
Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 6 of 15
plemans
Guru

Re: I got a notice for an update on my R6700 yesterday.

Here's a video walk through of an extender being flashed with tftp. same basic procedure though.
https://www.youtube.com/watch?v=R9DLrLQrpaw
Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 7 of 15
randyg6224
Tutor

Re: I got a notice for an update on my R6700 yesterday.

I contacted tech support last night.  After trying a few things they did issue me a RMA and are going to replace my unit.  Thanks for all your help.

Message 8 of 15
plemans
Guru

Re: I got a notice for an update on my R6700 yesterday.

Glad to hear you got a fix started. Sorry it was an RMA.
Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 9 of 15
whee
Aspirant

Re: I got a notice for an update on my R6700 yesterday.

Yeah same thing happened to me. I tried updating the firmware through a hardwire connection though. Same outcome. You'd think the firmware provided by NETGEAR wouldn't make the device unusable. I don't think your issue was that it was done via wifi. Tried the factory reset, 30-30-30 reset and TFTP recovery method.. Power button continues to blink orange. Ping and TFTP transfer were both succesfully, but R6700 won't budge off of blinking orange power light. I guess I'll go through the warranty return. The problem is I'm not going to use a new one. I'll never own another netgear product again. Reviews of netgear firmware mirror are issues.

Model: R6700|Nighthawk AC1750 Smart WiFi Router
Message 10 of 15
plemans
Guru

Re: I got a notice for an update on my R6700 yesterday.

@whee sometimes you have to do tftp more than once.
Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 11 of 15
whee
Aspirant

Re: I got a notice for an update on my R6700 yesterday.

I've done it about 8 times.

Message 12 of 15
plemans
Guru

Re: I got a notice for an update on my R6700 yesterday.


@whee wrote:

I've done it about 8 times.


Then maybe you have a device with a hardware failure. 

If you're still within your warranty period, you can open an RMA with netgear. 

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 13 of 15
randyg6224
Tutor

Re: I got a notice for an update on my R6700 yesterday.

I'll use the replacement they send me.  Another problem arise, I will not use NetGear again!

Message 14 of 15
plemans
Guru

Re: I got a notice for an update on my R6700 yesterday.

No worries. 

I would make sure to do any upgrades over a hardwired connection when you do them. I usually disable auto updates to prevent the issues when updating wirelessly. 

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 15 of 15
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