Reply

I just downloaded the latest firmware, now my default password doesn't work

NewToMAC
Aspirant

I just downloaded the latest firmware, now my default password doesn't work

Am I dumb for trying?  Looking back thru this blog, it seems this is common

 

Network genie told me to upgrade genie AND the firmware on my R8000 Nighthawk X6 AC3200.  I first upgraded the genie software, than the firmware.  It did a countdown and then my son's IPad re-connected.  

 

I logged back in via Genie, and now I can't control access to the router nor will it allow me to log in with ADMIN/password.

 

I recycled power to the router, and restarted my MAC 4 times to no avail.  

 

Any hints?  I purchased this router specifically for the Genie software to control when the kids can see the internet.  Please help!

 

A frustrated parent

Model: R8000|Nighthawk X6 AC3200 Smart WIFI Router
Message 1 of 7
TheEther
Guru

Re: I just downloaded the latest firmware, now my default password doesn't work

How about resetting it to factory settings.  Push the reset button for about 8 to 10 seconds until the lights flash on and off.

Message 2 of 7
netwrks
Master

Re: I just downloaded the latest firmware, now my default password doesn't work

After you reset the router, don't forget to change the router lgin password and wifi passphrases. Leaving them at default is just asking for trouble..

Message 3 of 7
CrashTest
Aspirant

Re: I just downloaded the latest firmware, now my default password doesn't work

I had to do a 30-30-30 reset to login in to my router after switching firmware to the latest version. Hold down reset with paper clip for 30 seconds with router on, turn router off and keep holding 30 seconds, turn router on while still holding for 30 seconds, release paper clip. Wait for router to boot and login with defaults and redo setup.

Message 4 of 7
NewToMAC
Aspirant

Re: I just downloaded the latest firmware, now my default password doesn't work

Thank you everybody,  I will try tonight after the kids are sleeping!

Message 5 of 7
NewToMAC
Aspirant

Re: I just downloaded the latest firmware, now my default password doesn't work

I tried the 30-30-30.

 

Net genie wouldn't let me log in.  It says login faild, response timed out.  

I pushed the reset for 30 seconds, pushed the power button to turn off for 30 seconds, than pushed the power button on and left the  reset button pushed for 30 seconds.  Was I supposed to release and re-push the  reset button each time, or leave in and reset the power?

 

Anything else?

Message 6 of 7

Re: I just downloaded the latest firmware, now my default password doesn't work

Message 7 of 7
Top Contributors
Discussion stats
  • 6 replies
  • 3037 views
  • 0 kudos
  • 5 in conversation
Announcements

Orbi WiFi 6E