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I'm having issues with limited speeds with Nighthawk XR500
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I browsed around the forums for different solutions and one suggested looking at the Device Manager to look at link speeds. I have attached a screenshot of my link speeds. I have a desktop connected on port 3 and the link speed is 1000 Mbits. I'm assuming this means the cable between my desktop and the router is capable of upto 1000 Mbps speed. In the INTERNET port, it says only 100 Mbits. I'm guessing that I'm only getting upto 100 Mbps through the cable from the ISP. All cables are Cat6.
As far as I understand, I can tell that this could be the reason why my internet speed is being limited to 100 Mbps. But I just want clarification whether this is an issue with the router itself or an issue on my ISP side. If it's an issue with the router, please let me know what I can do to fix it. Otherwise, if I can eliminate the router as a possible cause, then I'll take up the issue with my ISP. Please let me know. Thanks.
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Re: I'm having issues with limited speeds with Nighthawk XR500
What actual modem is connected to it?
Have you checked the cable from modem--->router? A sketchy cat 5e can cause a lower connection.Try replacing it with a high quality cat 6 cable.
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Re: I'm having issues with limited speeds with Nighthawk XR500
Can I still rule out the router being at fault here? The lineman from the ISP keeps insisting the router is the problem and tells me to return it and get a refund. Which I really can't and prefer not to do.
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Re: I'm having issues with limited speeds with Nighthawk XR500
Your caught in a catch22.
It could be the modem, it could be the line, it could be the router.
If you only have access to the router, you're limited in what you can test.
do you have an old gigabit router you could connect and see if it gets a gig connection?
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Re: I'm having issues with limited speeds with Nighthawk XR500
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Re: I'm having issues with limited speeds with Nighthawk XR500
> Can I still rule out the router being at fault here? [...]
Simple cable(+port) test: Connect an unknown cable between two
(known-good?) LAN ports, to see if the cable's good. Both LAN-port
port-status LEDs should indicate a gigabit/s link speed.
Simple (cable+)port test: Connect a known-good cable between one of
the router's LAN ports and its WAN/Internet port. Does the LAN port's
port-status LED indicate a gigabit/s link speed? If so, then the
WAN/Internet port must also be operating at gigabit/s link speed.
> [...] The lineman from the ISP keeps insisting the router [...]
Based on what?
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Re: I'm having issues with limited speeds with Nighthawk XR500
As for the test, currently, in its normal setup, all LEDs are lit up white. I'm guessing this means they are all at Gigabit link speed. Even the WAN port. I can still test and see, though.
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Re: I'm having issues with limited speeds with Nighthawk XR500
Thanks for updating us.
Let us know when you've been able to test another router and what the results were. If you were provided with a 100mbps router and a cable only capable of 100mbps, it suggests to me that whatever you're connected to upstream is also limited to 100mbps.
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Re: I'm having issues with limited speeds with Nighthawk XR500
> [...] all LEDs are lit up white. [...] Even the WAN port. [...]
> [...] I'm guessing this means [...]
Why guess? Here's a radical concept:
https://en.wikipedia.org/wiki/RTFM
Visit http://netgear.com/support , put in your model number, and look
for Documentation. Get the User Manual (at least). Read. Look for
the LED descriptions. Compare the significance of the LED color for the
"Internet LED" and the "Ethernet LEDs for ports 1-4".
With that difference in mind, re-read those test instructions.
> [...] I can still test and see, though.
Yup.
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Re: I'm having issues with limited speeds with Nighthawk XR500
> [...] He removed the coupler and the two RJ45 ends and directly
> connected the wires together. Not sure why it was the coupler. [...]
Why are you sure that it _was_ the coupler? "removed the coupler and
the two RJ45 ends" does not sound to me like a specific test of the
coupler.
A gigabit/s connection requires all eight conductors; a slower
connection requires only the right four conductors. One sloppy RJ45
installation can cause this sort of problem. Hence, one needs to test
all the components in the chain. (Which is only as strong as its
weakest link.)
If you saved the pieces, then you might be able to spot the problem
visually in one of the cut-off connectors. Otherwise you probably blew
your chance to identify the actual problem, instead of guessing.
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