Reply

Re: Important Security Update from NETGEAR

pchelp
Aspirant

Important Security Update from NETGEAR

I'm confused. I've read a couple of topics with this heading but I'm unable to reply to ask a question about it. Further, while they're good at giving instructions on how to obtain & apply an update they don't mention my problem. Namely, I received an email (3/30/18) saying a security update is available-but when I log in to my router, go to Router Update & click on 'Check' it says no update is available. Is the email phishing or malware? Or is it spam from Netgear? Or is it valid & my router simply can't find the update? I have firmware version 1.3.0.10

Model: R7900|Nighthawk X6 AC3000 Tri-Band WiFi Router
Message 1 of 8

Accepted Solutions
antinode
Guru

Re: Important Security Update from NETGEAR

> [...] The link you gave to the community answered my question-which
> you *could* have done yourself, quicker. [...]

   Just to be clear, are you complaining that I provided a link to an
explanation, rather than repeating it all here, specifically for you?
If so, then I'm certainly sorry to have annoyed you by providing that
link.

> [...] It was not one which came up when I searched for 'firmware
> security update'. [...]

   Was that a general Web search, or a Netgear forum search, or what?
In any case, I have little control over what you searched for or found.

> It would be really helpful if the sticky regarding this included the
> information that most of these emails from Netgear are spam.


   Assuming that you mean this:

      https://community.netgear.com/t5/x/x/m-p/1445385

then please note the date on that "sticky" post.  It first appeared
after some earlier broadcast-notification atrocity.  You might note,
too, that it appears in this forum, but not (so far as I've noticed) in
any other affected-category forum.

   My control over Netgear's Web content and e-mail notifications is
very poor, too.  If _I_ were sending a broadcast notification to hordes
of users who might or might not actually need to update their firmware,
then the message itself would say that instead of "We've improved your
security."

   Evidence abounds that Netgear is immune to complaints about these
matters.

View solution in original post

Message 4 of 8

All Replies
antinode
Guru

Re: Important Security Update from NETGEAR

> [...] I've read a couple of topics with this heading [...]

   I should guess what those might have been?

> [...] Is the email phishing or malware? Or is it spam from Netgear?
> [...]

   Probably more the latter.

      https://community.netgear.com/t5/x/x/m-p/1540808

> [...] Or is it valid & my router simply can't find the update? I have
> firmware version 1.3.0.10

   Visit http://netgear.com/support , put in your model number, and look
for Downloads.  Under Firmware and Software Downloads, compare what's
available with what you have.  Act accordingly.

Message 2 of 8
pchelp
Aspirant

Re: Important Security Update from NETGEAR

Thank you. The link you gave to the community answered my question-which you *could* have done yourself, quicker. Like much 'help' the answer comes up when you already know it & therefore know what to search for. It was not one which came up when I searched for 'firmware security update'. It would be really helpful if the sticky regarding this included the information that most of these emails from Netgear are spam. Thanks.

Message 3 of 8
antinode
Guru

Re: Important Security Update from NETGEAR

> [...] The link you gave to the community answered my question-which
> you *could* have done yourself, quicker. [...]

   Just to be clear, are you complaining that I provided a link to an
explanation, rather than repeating it all here, specifically for you?
If so, then I'm certainly sorry to have annoyed you by providing that
link.

> [...] It was not one which came up when I searched for 'firmware
> security update'. [...]

   Was that a general Web search, or a Netgear forum search, or what?
In any case, I have little control over what you searched for or found.

> It would be really helpful if the sticky regarding this included the
> information that most of these emails from Netgear are spam.


   Assuming that you mean this:

      https://community.netgear.com/t5/x/x/m-p/1445385

then please note the date on that "sticky" post.  It first appeared
after some earlier broadcast-notification atrocity.  You might note,
too, that it appears in this forum, but not (so far as I've noticed) in
any other affected-category forum.

   My control over Netgear's Web content and e-mail notifications is
very poor, too.  If _I_ were sending a broadcast notification to hordes
of users who might or might not actually need to update their firmware,
then the message itself would say that instead of "We've improved your
security."

   Evidence abounds that Netgear is immune to complaints about these
matters.

View solution in original post

Message 4 of 8
pchelp
Aspirant

Re: Important Security Update from NETGEAR


@antinodewrote:

   My control over Netgear's Web content and e-mail notifications is
very poor, too.  If _I_ were sending a broadcast notification to hordes
of users who might or might not actually need to update their firmware,
then the message itself would say that instead of "We've improved your
security."

   Evidence abounds that Netgear is immune to complaints about these
matters.


I particularly appreciate the point  of your last sentences. Regarding the sticky my comment on that was something that I hoped would catch the attention of those who *do* have control over it.

 

As for my comment about your reply I didn't intend that as a complaint. I'm sorry if it sounded like one. I'd intended to be helpful, pointing out that a reply saying the email was Netgear spam would have sufficed. I assume it took you some time to find the thread & post a link to it. Maybe not. I did note that many people ask about this subject so I suppose it might have been something you had readily available. In any case what you provided was *very* helpful so thank you.

 

Message 5 of 8
memyselfandmind
Aspirant

Re: Important Security Update from NETGEAR

I the email saying netgear needed to be updated---  and i went thur the steps to try and updated it and the updated never went thru i got message saying something about error or info not correct-- i was wanting to no what o need to do about this

Message 6 of 8
JamesGL
Master

Re: Important Security Update from NETGEAR

Hi memyselfandmin,

 

Are you trying to load the firmware manually?

Message 7 of 8
JamesGL
Master

Re: Important Security Update from NETGEAR

Hi memyselfandmin,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 8 of 8
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