Orbi WiFi 7 RBE973
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Intermittent network dropout

coictransfox
Aspirant

Intermittent network dropout

My router drops all internet once every one or two days and requires the network password to get internet back up and running.  Any solutions i might need for this?

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 8
FURRYe38
Guru

Re: Intermittent network dropout

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Message 2 of 8
coictransfox
Aspirant

Re: Intermittent network dropout

firmware v 1.3.2.124

model AC2300

modem hitron technologies

docsis 3.1

Message 3 of 8
FURRYe38
Guru

Re: Intermittent network dropout

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

Is there a model# for the ISP modem? 

 

Has a full power OFF the the modem and router for 1 minute been performed? 

 

Message 4 of 8
coictransfox
Aspirant

Re: Intermittent network dropout

full power off of modem, along with router typically performed when i have an outage.  When outage occurs it happens to wireless and wired connections and required login the to admin console of the router

Message 5 of 8
coictransfox
Aspirant

Re: Intermittent network dropout

modem model number might be: E31N2V1

 

since its wirded connections to i don't think it has to do with wirless channels

Message 6 of 8
FURRYe38
Guru

Re: Intermittent network dropout

Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box. 
Be sure your using good quality RG6 coax cable up to the modem. 
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Mod...

Message 7 of 8
coictransfox
Aspirant

Re: Intermittent network dropout

replaced the modem, i think that'll solve the issue based on what the ISP said. 🙂

Message 8 of 8
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