Internet drops R7000

[Ger1234]

Hello,

I'm experiecing Internet Drops on my R7000 router.

The router is placed behind a Ubee (Ziggo) modem in bridged mode and the problem occurs on LAN and Wifi connections.

I read on other forums that other "Ziggo users" are also having this problem with the R7000, when I connect directly with the modem everything works fine without any drops, so it must be the router (or router/modem combination)

Does anyone have an idea what the problem can be and how to fix this?

[Ger1234 · Accepted solution]

Didn't have time to run wifi speedtests, but everything is still pretty stable (at least not noticeable) with the last settings I made.

I wil close this topic, with the accepted solution of disabling QoS.

[JamesGL]

Hi Ger1234,

1. What is the firmware version of the router? If it is not on the latest, try to update the firmware.

2. How often the dropping of connection happens? What's is the interval?

JamesGL

Community Team

[Ger1234]

Hi James,

1. My firmware version should be the last one V1.0.7.2_1.1.93 

2. I use this tool to check the speed https://www.ziggo.nl/speedtest?ecmp=sbr-307-13908&gclid=CLPSsKbfnc8CFUUq0wodVkQJMA&gclsrc=aw.ds&dcli...

Normally this should give a straight line on 150Mbit, now it shows anaverage around the 100Mbit. The interval is random

I'm not sure, but maybe it started to be unstable since the last firmware (or maintenance on Ziggo side??)

Regards,

Gerhard

[JamesGL]

Hi Ger1234,

Can you provide me the screenshot of the statistics of the Internet port. Use the link below on how to check it.

http://kb.netgear.com/app/answers/detail/a_id/24222/~/how-do-i-display-internet-port-statistics-on-m...

JamesGL

Community Team

[Ger1234]

Hi James,

The screenshot you requested.

Regards,

Gerhard

[JamesGL]

Hi Ger1234,

Connect the computer directly to your modem and check the connection speed.

JamesGL

Community Team

[Ger1234]

Hi James,

I ran 5 speedtest connected directly to the modem and all the tests resulted in 150Mbps without any drops.

When I do this test with the router connected I have variable results. Sometimes 150Mbps without any drops, but also an average of 80Mbps, 120Mbps and one time 40Mbps with drops.

The speedtest I used is from http://www.ookla.com/ and only measures for a couple of seconds.

Do you know if there is a way I can run this kind of test for a longer period?

Is it possible that it has something to do with the latest Firmware of the router?

Regards,

Gerhard

[kryptonix]

Hi Ger and James,

I'm currently having exact the same issue, for me switching to 5ghz 600mbit instead of 5ghz 1300mbit solved this issue with the drops. I have the drops on Ziggo and KPN, as I'm switching to KPN fiber I currently have both. 

Using netspot I could see that the connection to the router completely drops and then comes back up very fast, so it looks like a speed drop but the connection is actually lost for a second or two and then comes back up. Do you also see these kind of results?

I also have the 40/80/120/350/20/75/60 mbit test range. One moment up and running second test - same server - different result.

[Ger1234]

Hi Kryptonix,

The change you suggest didn't work, I changed it back to 1300Mbit, but unfortunatelly the max. speed I now have is 0,25 MBit and it looks like I dont seem to get it back to the faster instable situation.....

(Rebooted modem and router)

I also did some checks again with only the modem and not the router in between and everytime I test the speed is stable at 150Mbit, so it must be related to the router or combination with dutch ISP's (because you mentioned KPN fiber also gave you the same problems).

@JamesGL:

Is this something Netgear can have a look at?

I'm not the only one having this problem. Do you know a way I can get back to the intable faster situation (without going back to factory defaults)?

Are there more things I can try? Turning off Wifi 5Ghz if that could cause the problem or going back to another firware version?

Thanks for your effort.

Regards,
Gerhard

[Ger1234]

Little lost now.

I started a download with a speed om 2,5 mb (screenshot 1, which is correct because ), but when I use the Ookla speedtest at the same time I get a time-out with a speed of 0Mbit (screenshot 2)......

Regards,

Gerhard

[JamesGL]

Hi all,

Could you try to load the previous firmware and check the connection speed. Make sure to test the connection on wired.

JamesGL
Community Team

[kryptonix]

Hi James,

Flashed back to 1.5.7 and that seems to resolve a lot of issues. But firmware version 1.7 seems to reduce the range of 5ghz so much that the drops/no connections seem to appear.

What I've also changed to make sure everything works is;

• Changed the MTU to 1472, my max MTU size using ping 
• Reset - flashed - reset sequence to make sure no leftover configurations
• After new firmware reset all connections on devices - delete network preferences on the device to make sure there are also no confugurations saved
• Put the antennas in a classic \ | / but aimed at the spots where I need the beamforge to go to.
• Enabled WMM
• Disabled Webtracker
• Disabled QoW up and down

This seems to work but the range is still not what I expected, If I move my laptop directly next to the router (in the beamforge) my max signal percentage used to be around 71% with this setup it's 79/82%.

Hopefully this helps.

Kryptonix

[Ger1234]

Hi James and kryptonix,

Sorry I couldnt respond sooner, I was on holiday.

Is it wise to reset to factory defaults first (current firmware version and if necessary to previous)?

Regards,

Gerhard

[JamesGL]

Hi Ger1234,

It depends. If the issue does not persist after the downgrade then no need to reset but if it does then reset should follow.

JamesGL
Community Team

[Ger1234]

Hi James,

My connection seems pretty stable at the moment (last 2 weeks) and I haven't changed anything.

Ziggo had done some maintenance, maybe that helped some how.

The only thing that doesn't work is the Ookla speedtest (only see a speed of 0,25mbit instead of 150mbit).

When I run other tests, like download tests with large files the downloadspeed is correct.

I don't know if Kryptonix is still having problems, otherwise we could close this thread in my opinion.

Regards,

Gerhard

[JamesGL]

Hi Ger1234,

Try using the speed test site of your ISP if they have one. I am not really about the result of the Ookla.

JamesGL

Community Team

[Ger1234]

Hi James,

My ISP uses Ookla (speedtest Ziggo).

I flashed back to the previous version, no differences so far.

Will run some more tests this week.

Regards,

Gerhard

[JamesGL]

Hi Ger1234,

Looking forward for more updates from you.

JamesGL

Community Team

[Pac-Man]

I had large drops with 2.4G -5G on the latest firmware 1.7 .

A simple solution that worked for me was to install the old firmware 1.0.3.24 and now i'm getting way above my ISP speeds.

[Pac-Man]

 This is a 2.4G result i get using firmware 1.0.3.24 .My 5G result will be around 218.00 Mbps.

My ISP provides me with 200Mbps .The latest firmware wont get near these results for me .

[Ger1234]

Hi Pacman,

Thanks for your feedback.

I fixed the problems I had with the Ookla speedtest and my VPN connection to the Office (the VPN connection was extremely slow) both wired and working on the latest firmware.

Because I was having drops on Spotify using my wifi speakers I enabled QoS. With this option enabled and giving the wifi speaker the highest prio the drops were gone, but I was having problems with Ookla speedtest and my VPN to the office.

I disabled QoS and at the moment I dont have any problems with spotify on the latest firmware.

Will try to run some speed test using wifi and the latest firmware to see if I have drops.

At the moment very happy to be able to work with a fast VPN connection and no drops streaming spotify.

Regards,

Gerhard

[Ger1234 · Accepted solution]

Didn't have time to run wifi speedtests, but everything is still pretty stable (at least not noticeable) with the last settings I made.

I wil close this topic, with the accepted solution of disabling QoS.