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I have internet to the modem and can bypass the router to my MacBook. The router lights are on and it is broadcasting. However, the internet light is red/amber and flashing or is on continuously. I have used different ethernet cables to see if my cable had gone bad, but nothing changes. Some other things:
1. I cannot access the router via routerlogin.net.
> I have internet to the modem and can bypass the router to my MacBook. > [...]
What, exactly, is your (unspecified) "the modem"? What, exactly, is connected to what, exactly? (Hint: If a device has different types of ports, then "connected to device" is not enough detail.) Is more than one device connected to your (unspecified) "the modem"?
History? Is this a new installation, or some kind of change to a previously working installation, or what?
> [...] The router lights are on and it is broadcasting. [...]
Which "The router lights"? "on"? Color? Activity?
Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual (at least). Read. Look for the LED descriptions and "Troubleshoot". Further reading might not hurt, either.
> [...] the internet light is red/amber and flashing or is on > continuously. [...]
"internet"? Not Power?
> 1. I cannot access the router via routerlogin.net.
"access" from what? Connected how? Does the computer/device where you're doing this get a valid IP address?
"cannot" is not a useful problem description. It does not say what you did. It does not say what happened when you did it. As usual, showing actual actions (commands) with their actual results (error messages, LED indicators, ...) can be more helpful than vague descriptions or interpretations.
> 2. I have powered it down and reset it.
"reset it" how, exactly? Look for "Reset" in the User Manual. What, exactly, happened when you did whatever you did?
> I have internet to the modem and can bypass the router to my MacBook. > [...]
What, exactly, is your (unspecified) "the modem"? What, exactly, is connected to what, exactly? (Hint: If a device has different types of ports, then "connected to device" is not enough detail.) Is more than one device connected to your (unspecified) "the modem"?
The modem is a Motorolla Surfboard SB6141 cable modem
History? Is this a new installation, or some kind of change to a previously working installation, or what?
This has been my WIFI setup for several years. My provider recently changed from Northland to Vye Broadband but it was never a problem. Talking to the provider lately, there was an outage due to a software glitch on their side. That has been resolved.
> [...] The router lights are on and it is broadcasting. [...]
Which "The router lights"? "on"? Color? Activity?
The following lights are white: power, 2.4 GHz, 5 GHz, and the two lights at the far right... WPS and broadcast button
The internet light is the only red one.
Visit http://netgear.com/support , put in your model number, and look for Documentation. Get the User Manual (at least). Read. Look for the LED descriptions and "Troubleshoot". Further reading might not hurt, either.
Already did this and didn't find anything helpful that I hadn't already tried. That is why I came here.
> [...] the internet light is red/amber and flashing or is on > continuously. [...]
"internet"? Not Power?
There is power
> 1. I cannot access the router via routerlogin.net.
"access" from what? Connected how? Does the computer/device where you're doing this get a valid IP address?
I cannot log into the the router menu.
"cannot" is not a useful problem description. It does not say what you did. It does not say what happened when you did it. As usual, showing actual actions (commands) with their actual results (error messages, LED indicators, ...) can be more helpful than vague descriptions or interpretations.
When I tried to log into the router settings, it says that i am not connected to the internet.
> 2. I have powered it down and reset it.
"reset it" how, exactly? Look for "Reset" in the User Manual. What, exactly, happened when you did whatever you did?
I pushed the reset button the back of the router. The only thing that happed was that it appeared to power down and restart -- no change.
> I don't know what else to do.
I don't know what you've done so far.
Model: PA7000P-100NAS|NETGEAR AC/DC Power Adapter 12V 3.5A
> The modem is a Motorolla Surfboard SB6141 cable modem
Ok. Simple modem. Should be harmless. Especially if a computer which is connected directly to it works as expected.
> [...] That has been resolved.
So, this stuff all worked as expected, until one day when it didn't?
> > "cannot" is not a useful problem description. [...]
> I cannot log into the the router menu.
You don't seem to be paying attention.
> When I tried to log into the router settings, it says that i am not > connected to the internet.
"tried" _how_, exactly? You put some URL or other into some web browser or other, on some computer/device or other, which was connected somehow or other, to something or other? Did you try specifying the router's default LAN IP address (192.168.1.1) there?
You don't need an Internet connection to talk to your own (local) router. Hence it's not clear why you'd get that message. And "tried" explains nothing.
> "access" from what? Connected how? Does the computer/device where > you're doing this get a valid IP address?
All still mysteries.
> I pushed the reset button the back of the router. [...]
"pushed" for how long? Look for "Reset" in the User Manual.
> There is power
If lights are glowing, then I wasn't in any doubt about power. The question was about which LED you meant.
> I don't know what you've done so far.
Still largely true.
> Model: PA7000P-100NAS|NETGEAR AC/DC Power Adapter 12V 3.5A
Relevant how? Look for "Model" on the product label of the _router_.
Maybe in the future, rather than trying to make people feel small and stupid, perhaps treat people with a little respect. Ask questions and help people feel like this is a place to learn and get answers rather than a place where people come to be made to feel stupid by trolls.
