Laptop connection issues

[inayarens]

I am hoping that someone has an answer to this, please speak in plain English as I am OLD and not a techie. Recently my daughters HP laptop connects to the house wifi but states connected - no internet. I thought it may have been her wifi card in the laptop so replaced that, no change. If I use my cell phone to give the laptop a hotspot it connects to the internet without any issues. I have looked at my Nighthawk app but cannot even identify her laptop connected. Any thoughts would be greatly appreciated.

[plemans]

we need a few more details. 

1. what router do you have? 

2. what firmware is on the router? 

3. what modem/gateway is the router connected to? 

[michaelkenward]

---

@inayarens wrote:

Recently my daughters HP laptop connects to the house wifi but states connected - no internet.

---

This could be down to Windows on the HP deciding that this is an unsafe wifi connection. Nothing to do with the router. Just Windows.

Try running the network troubleshooter in whatever version of Windows she has.

It is always easy to blame the router on network issues when it can be down to the things you are trying to connect.