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Legit e-mail?

Hi!  I received an-email last night from NetGear Security titled "Security Updates Available" - see below.  Is it legit?

 

Security Updates Available
WHY YOU ARE RECEIVING THIS EMAIL:

 

NETGEAR values the security of your network and data so we have released new firmware updates for several products to address security issues. The products include routers, gateways, WiFi range extenders, and Powerlines.
WHAT YOU SHOULD DO:

 

FOR ROUTERS:

 

To update your router's firmware, use a computer that is connected to your router's network and log in to your router at http://www.routerlogin.net. Select Advanced > Administration, click the Firmware Update or Router Update button, click the Check button, and follow the prompts.
To read detailed instructions or watch a video demonstrating the steps, visit How do I update my NETGEAR router's firmware using the Check button in the router's web interface?
FOR ALL OTHER PRODUCTS:
  1. Visit netgear.com/support
  2. Type your model number in the search box. Then select your model from the drop-down menu as soon as it appears. If you do not see a drop-down menu, make sure you entered your model number correctly, or select a product category to browse for your product model.
  3. Click Downloads.
  4. Under Current Versions, select the download with the title that begins with Firmware Version.
  5. If you see a Release Notes link, click it.
  6. If you do not see a Release Notes link, click Download.
  7. Follow the instructions in the Release Notes to download and install the new firmware.
  8. If you do not see any Release Notes or if the Release Notes do not have installation instructions, follow the firmware upgrade instructions in your product's user manual, available on the same support page under User Guides and Documentation.
    Note: If your product does not have a user manual, look for a software administration manual, reference manual, or configuration utility user guide.

For more information about the security issues that we have fixed, visit our Security Advisory Page and enter your model number in the Security Advisory Search box, then press Enter.

WHAT WE ARE DOING:

 

NETGEAR's mission is to be the innovative leader in connecting the world to the Internet. To achieve this mission, we strive to earn and maintain your trust by delivering products that are secure and by protecting the privacy and security of your data. NETGEAR is constantly on the lookout for both known and unknown threats. Being pro-active rather than re-active to emerging security issues is fundamental for product support at NETGEAR.

If you have a security-related support concern, you can contact NETGEAR customer support at techsupport.security@netgear.com.

Your security is important to us. Thank you for being a NETGEAR customer.
Model: D7000|Nighthawk AC1900 VDSL/ADSL Modem Router
Message 1 of 10
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Initiate

Re: Legit e-mail?

It's legit.  I got one too for the R7000 update.  Waiting to see some feedback on it before installing to see if the issue with speeds being terrible has been resolved.

Message 2 of 10
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Re: Legit e-mail?

Indeed. Also posted here.

 

Important Security Update from NETGEAR - NETGEAR Communities

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 3 of 10
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Aspirant

Re: Legit e-mail?

I got the same email, but didn't trust it so I went directly to the Netgear site and tried to download firmware updates. I needed to enter my username and password, which I had just reset, but Netgear wouldn't accept it. So I have still not been able to do any security updates to my router. After looking at some other postings, some people are having problems not being able to get internet access. My model is WNDR3700. I think I will wait. 

Message 4 of 10
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Re: Legit e-mail?


@pupukat wrote:

I got the same email, but didn't trust it so I went directly to the Netgear site and tried to download firmware updates. I needed to enter my username and password, which I had just reset, but Netgear wouldn't accept it.

 

You do not need a password to get into the support pages for Netgear's products.

 

The WNDR3700 comes in different hardware versions, v1 to v5. Each needs its own firmware. The label on the device will tell you which you own. If it does not mention a version, then it is probably v1.

 

Feed your version into this page:

 

Support | NETGEAR

 

Version 1 is here:

 

>>>> WNDR3700v1 | Product | Support | NETGEAR <<<<

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 5 of 10
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Aspirant

Re: Legit e-mail?

Thanks for the reply. The download instructions ask you to enter a username and password after going to http://routerlogin.net. When I enter this information, Netgear won't accept it. 

And my version is v4. 

Message 6 of 10
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Re: Legit e-mail?


@pupukat wrote:

Thanks for the reply. The download instructions ask you to enter a username and password after going to http://routerlogin.net.

 

That is not a website. It is the browser interface you use to control the router.

 

Is it rejecting your password and asking you to enter it again? Or is there some other error message?

 

If it isn't just a password thing, check this:

 

If you cannot login to your router | Answer | NETGEAR Support

 

The default access to the controls is the username admin and the password is password.

 

If that doesn't work, and you have forgotten the password you created, you may have to reset the router to its factory settings.

 

There is a manual for the device, and the newest firmware, somewhere at the end of this link:

 

>>>> WNDR3700v4 | Product | Support | NETGEAR <<<<

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 7 of 10
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Aspirant

Re: Legit e-mail?

Thanks. I figured that one out finally. But then as it was updating or uploading, I get a message "Failed to Fork Child. Cannot allocate memory." And now when I try to redo the process and login again, I get the same message. I am assuming that the file is now corrupted. I'm not sure what to do. I know this is not a question related to the original thread, but Netgear is not letting me start a new discussion. 

Message 8 of 10
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Re: Legit e-mail?

That's a new error on me.

 

I'd be tempted to factory reset the thing and try again.

 

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 9 of 10
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Master

Re: Legit e-mail?

Google that error, many people have had it, even recently on Netgear products.

 

Possible the file you have is corrupt. I'd try a Factory Reset, d/l the file again, unZIP and load the ,CHK file.

Message 10 of 10