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Lightning Strike X4S D7800

Kristina90265
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Lightning Strike X4S D7800

After a severe storm, power outage and possible lightning strike my modem (via the routerlogin.net page) is saying Internet Error internet not connected. I have had a technician from the phone company come to the house and their test modem worked. Is my nighthawk fried?
Model: D7800|Nighthawk X4S – AC2600 WiFi VDSL/ADSL Modem Router
Message 1 of 8

Re: Lightning Strike X4S D7800


@Kristina90265 wrote:
Is my nighthawk fried?

 


Possibly. Lightning is great at killing electronic stuff.

 

What do the LEDs on the thing show?

 

If you reset it and it won't work, it may be time for a replacement.

 

 

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 2 of 8
Kristina90265
Aspirant

Re: Lightning Strike X4S D7800

Power is steady white, 2.4 and 5 g are flashing white, wifi is solid white and the lock symbol is sold white. No other lights.
Message 3 of 8

Re: Lightning Strike X4S D7800

The D7800 is DSL modem/router. What about the DSL LED?

 

If that isn't showing some colour, then the thing is either dead or the connection to the DSL socket has failed.

 

The manual tells you what to look for.

 

Visit the support pages:

Support | NETGEAR

and feed in your model number and check the documentation for your hardware.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 4 of 8
Kristina90265
Aspirant

Re: Lightning Strike X4S D7800

There is no colour (amber or white) showing on for DSL LED.

I have a spare D7800, which was in a box when the lighting storm happened. I have plugged this in as well ans still no DSL lights show up. Could it be the cables which have been cooked?
Message 5 of 8

Re: Lightning Strike X4S D7800


@Kristina90265 wrote:

I have a spare D7800, which was in a box when the lighting storm happened. I have plugged this in as well ans still no DSL lights show up. Could it be the cables which have been cooked?

Sounds possible.

 

I assume that the technician showed that the DSL socket is OK. Did they try your cables?

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 6 of 8
Kristina90265
Aspirant

Re: Lightning Strike X4S D7800

The technician plugged his cable and modem to test the incoming internet.
Message 7 of 8

Re: Lightning Strike X4S D7800

Try a different cable between the wall socket and your modem/router.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 8 of 8
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