Reply

List of connected devices missing many devices

nonfatalexec
Aspirant

List of connected devices missing many devices

Since upgrading to firmware 1.0.9.26, about half the time rebooting the router results in the list of connected devices on the admin page missing most of the connected devices (https://kb.netgear.com/24230/How-do-I-view-the-devices-on-my-network-from-my-Nighthawk-router). These devices are clearly connected to the router, but will not appear in the list even when waiting for more than 10 minutes. I have about 17 devices, but the list will only show 4 devices. The only workaround is to reboot the router and hope they will appear on the list. Before firmware 1.0.9.26, this issue did not occur. I have upgraded to firmware 1.0.9.28 and the issue is still occurring.
Model: R7000|AC1900 Smart WIFI Router
Message 1 of 7
avtella
Prodigy

Re: List of connected devices missing many devices

 
Message 2 of 7
nonfatalexec
Aspirant

Re: List of connected devices missing many devices

"These devices are clearly connected to the router, but will not appear in the list even when waiting for more than 10 minutes."

Internet connectivity is not the problem I'm describing.

 

Message 3 of 7
JamesGL
Master

Re: List of connected devices missing many devices

Hi nonfatalexec,

 

Did you try to reset the router to factory default after the update and reconfigure it manually?

Message 4 of 7
JamesGL
Master

Re: List of connected devices missing many devices

Hi nonfatalexec,

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Message 5 of 7
nonfatalexec
Aspirant

Re: List of connected devices missing many devices

I haven't had a chance to try this suggestion.
Message 6 of 7
JamesGL
Master

Re: List of connected devices missing many devices

Hi nonfatalexec,

 

 

Please provide us feedback once you have done it.

Message 7 of 7
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