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RTaylor
Aspirant

Looses configuration after power outage - Router Resets

Every time I loose power the router resets. 

 

Add to that, I can't open a ticket as their system seem to indicate I have no registered products. Right, that's not what my product registration confirmation email indicates. 

 

- Firmware is up to date.

- Router is pulled into a UPS. UPS uptime is 2 hours.

- House has a surge protector at the electric meter.

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 1 of 7
plemans
Guru

Re: Looses configuration after power outage - Router Resets

What firmware version are you on?

CM2000-> RAX200-> GS716v2-> EX8000
Message 2 of 7
RTaylor
Aspirant

Re: Looses configuration after power outage - Router Resets

The router is running  Firmware Version - V1.4.1.64_1.3.25

Model: R8000P|Nighthawk X6S AC4000 Tri Band WiFi Router
Message 3 of 7
plemans
Guru

Re: Looses configuration after power outage - Router Resets

You can play around with firmware versions but AVOID version 1.4.1.50. For some reason it locks the firmware to that version if you install it. 

What I'd try doing? Reinstall the current version over a hardwired connection. Do a factory reset and a clean install (don't use a backup configuration). Try this first. If it doesn't work, then I'd try the .62 version. Again, DO NOT install the .50 version. 

CM2000-> RAX200-> GS716v2-> EX8000
Message 4 of 7
labatt
Prodigy

Re: Looses configuration after power outage - Router Resets

Might I also add that if you are losing power frequenty that you invest in a PSU. Then when power is disrupted the PSU would keep the router up. Then you will not have the other issues. 

Modem CM2050V
Message 5 of 7
plemans
Guru

Re: Looses configuration after power outage - Router Resets

@labatt 

OP put: 

 

- Router is pulled into a UPS. UPS uptime is 2 hours.

- House has a surge protector at the electric meter.

 

Hopefully power wasn't out >2 hours but stranger things have happened Smiley Happy 

CM2000-> RAX200-> GS716v2-> EX8000
Message 6 of 7
labatt
Prodigy

Re: Looses configuration after power outage - Router Resets


@plemans wrote:

@labatt 

OP put: 

 

- Router is pulled into a UPS. UPS uptime is 2 hours.

- House has a surge protector at the electric meter.

 

Hopefully power wasn't out >2 hours but stranger things have happened Smiley Happy 


@plemans 

Oops. My bad. 


@plemans wrote:

@labatt 

OP put: 

 

- Router is pulled into a UPS. UPS uptime is 2 hours.

- House has a surge protector at the electric meter.

 

Hopefully power wasn't out >2 hours but stranger things have happened Smiley Happy 


 

Modem CM2050V
Message 7 of 7
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