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Losing connection to PS4 at roughly 2 hrs every time

mcer1
Aspirant

Losing connection to PS4 at roughly 2 hrs every time

I have been noticing an issue that I lose connection for just a second and I am disconnected from the network and then it reconnects.  It seems to happen at 2 hours and 4 mins the 2 times I timed it,  It reconnects within seconds but it kicks me out of the game I am in.  How can I resolve this?

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 5
plemans
Guru

Re: Losing connection to PS4 at roughly 2 hrs every time

Are you connecting over 2.4ghz or 5ghz?

What firmware is on your router?

What modem are you connected to? 

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 2 of 5
mcer1
Aspirant

Re: Losing connection to PS4 at roughly 2 hrs every time

It is a wired connection

Firmware Version
V1.3.1.64_10.1.36

Modem is Arris TM822A

Message 3 of 5
plemans
Guru

Re: Losing connection to PS4 at roughly 2 hrs every time

Does it automatically come back or what do you do to fix it? 

If you wire into the modem directly, does it drop every 2 hours

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 4 of 5
mcer1
Aspirant

Re: Losing connection to PS4 at roughly 2 hrs every time

It comes right back within seconds.  I have not tried that.  

Message 5 of 5
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