Losing internet on phones and computers, not Roku

[Jal711]

My router loses its internet connection and that affects phones and computers. Interesting enough, no issues with Roku devices

Thoughts?

[plemans]

What router do you have?
What firmware is on it? 

What modem/gateway is it connected to? 

Is this a new purchase or whats changed since this started happening?

[Jal711]

Not a new router. Been in place for years. Been happening for a few months

R7900
Firmware V1.0.4.26

[plemans]

what modem/gateway is it connected to?

Does it impact wired devices as well as wireless? 

Has a factory reset/reinstall been tried?

[michaelkenward]

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@Jal711 wrote:
My router loses its internet connection and that affects phones and computers. Interesting enough, no issues with Roku devices

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If the Roku keeps an Internet connection, then it is hard to see how it does that if the router loses the connection.

Could it be the phones and computers?

What do the router's LEDs show when this happens.

[Jal711]

Modem info
ES2251
DOCSIS3.1 eMTA
Input 12V, 2.0A

[Jal711]

Router pic

[michaelkenward]

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@Jal711 wrote:
Modem info
ES2251
DOCSIS3.1 eMTA
Input 12V, 2.0A

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Not easy to work out what this is without knowing who made it.

Google suggests that it could be a modem/router.

Does it have a row of Ethernet LAN ports on the back?

[michaelkenward]

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@Jal711 wrote:
Router pic

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Hard to see what is happening there.

Manuals are always a good place to start.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Look for the model number on the label on the device.

Check the section in the manual Troubleshoot With the LEDs.

You may have done that already. I can't tell from your message.

I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.

[Jal711]

DOCSIS 3.1 Cable Modem
EN2251-RES

[michaelkenward]

How about answering the question about the things on the back?

.

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@Jal711 wrote:
DOCSIS 3.1 Cable Modem
EN2251-RES

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DOCSIS is a standard. Not a maker

EN2251-RES - Google Search

[Jal711]

Modem only has one Ethernet port

[michaelkenward]

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@Jal711 wrote:
Not a new router. Been in place for years. Been happening for a few months

R7900
Firmware V1.0.4.26

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That is not the latest.

This is:

R7900 Firmware Version 1.0.4.46 | Answer | NETGEAR Support

Try that.